Customer Service Data Entry
Resume:
Kim Johnson
**** ******** ****** #** . *****, NY 10453 . Cell# 646-***-****
SUMMARY:
. 3-5 years board knowledge and extensive experience with the
procedures and processes required to support a successful
IT Help Desk.
. Strong organizational, customer service, communication
skills are and experience supporting multiple operations.
. COMPUTER SKILLS: Microsoft XP, Microsoft Word, Excel,
Access, Outlook, GroupWise, Meditech, Remedy and CPT
Coding.
EXPERIENCE:
3/08 to 6/08 CALVARY HOSPITAL
Bronx,NY
Patient Accounts Representative-Home Care,
Hospice and Nursing Home
. Enters all referrals, admissions, treatment plans,
discharges,billing, visit activity and other services into
computerized billing system.
. Generates monthly computerized invoices, reports and other
pertinent billing documents according to billing schedules.
. Generates monthly trial bills and reviews with patients
record.
. Submits computerized invoices to third party payers and
patients utilizing established procedures.
. Verifies all paid invoices against patient accounts
receivable file and post payment in computer making
necessary adjustments as needed.
9/97 to 10/07 ALL CHILDREN'S HOSPITAL St. Petersburg,
FL
Patient Account Representative/ Accounts Receivable
. Process payment variances
. Process amount of daily deposit allocated as Patient
Accounts
Cash, reconcile any variances with Finance Department.
. Apply monies to unidentified accounts or overpayment
accounts
with approval of Accountant or supervisor. Assist in the
appropriate disposition for funds to include processing
refunds per department policy.
. Responsible for United Healthcare outpatient claims from
Cycle/discharge status through final
closure with third party payer.
. Calculate and process client write-offs per department
policy.
. Monitors and reports any changes in payment trends.
Contract Administrator/Help Desk Specialist (5/99-
02/06)
. Answer, evaluate and prioritize incoming requests for
assistance from users experiencing problems with
hardware, software, and other computer-related
technologies.
. Interview user to collect information about problem and
lead user through diagnostic procedures to determine source
of error.
. Entered Remedy work orders for all user calls from the
Information Technology Help Desk.
. Determine whether problem is caused by hardware such as
modem, printer, cables or telephone.
. Handle problem recognition, research, isolation, resolution
and follow-up for routine user problems, referring more
complex problems to systems administrator.
. Maintained all hardware and software support contracts.
Accounts Receivable (9/97-5/99)
. Processing cash, discounts and write offs.
. Contractual adjustments (both manual and automated).
. Variances and credit balance resolution on individual
patient accounts.
. Identified credit balances on monthly Age Trial Balance
Report.
. Filed Quarterly Medicare credit balance reports.
9/96 to 9/97 PERSONNEL ONE
St. Petersburg, FL
Medicaid Representative (Contractor)
Follow-up Medicaid claims for payment of
services rendered
2/96 to 9/96 RAYMOND JAMES & ASSOICATES St. Petersburg,
FL
Data Entry/Proof Encoder
Encoded and Data entered information into software program
for
Internal tracking of checks.
5/95 to 12/95 CTI TEMPS
Manhattan, NY
Data Entry
Entered data on Excel spreadsheet from EEO-1 forms. Created
and finalized spreadsheet totals according to ethnic back
rounds and job positions.
4/95 to 5/95
DIAGNOSTIC MEDICAL ASSOCIATES
Manhattan, NY
Accounts Receivable
Prepared office records and lab results for insurance
payments Posted claims. Insurance EOB follow-up. .
10/93 to 3/94 AMERICAN BIBLE SOCIETY Manhattan,
NY
Customer Service Representative
Responsible for customer orders, telephone and mail
inquiries.
10/90 to 10/93 HARLEM HOSPITAL
Manhattan, NY
Administrative/Data Entry Specialist
Retrieved and appropriately logged/filed daily attendance
for all staff. Data Entered financial and statistical data.
EDUCATION: John Jay College of Criminal Justice 1984-1987
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