Network Support
Resume:
PEDRO FIGUEREDO
Miami
*********@*******.***
Objective: IT Support / Desktop Support Analyst
An IT position that enables me to utilize my skills in network and
server administration, and computer diagnostic, repair, installation and
support to contribute to the organizational goals of the enterprise.
Education
> Comptia A+ Certified
> HP Certified
> Dell Laptop and Desktop Warranty Certification
> DCSE
> MCP Certified
> MCSA Certified
> MCSE Certification
> CCNA Certification
> MCITP enterprise Support certified
> MCITP Enterprise Server 2008 Training Certification
> Copy Of my Certifications http://www.pflsolution.com/gallery/main.php
Skills
> Active Directory, DNS, DHCP, Network Troubleshooting, GPO
> Exchange Server Administration 2003
> Windows Server 2000/2003 and 2008
> Desktop and Laptop Repair, Hardware and Software.
> LAN/WAN, WLAN, TCP/IP, Workstations.
> Microsoft Office: Outlook, Word, Power Point (2003 & 2007)
> Windows 2000 Professional, Windows XP Pro, and Windows Vista (All
Editions) and Windows Seven
> Routers and Switches Configurations, Protocols.
> Data backup Schedule and Restore
> Design Security, Group Policy, Delegate Control
> User Account and Group Management
> Windows Imaging Deployment
> Manage Printer And Folder on a network, Permissions, Raid
configuration
> Virtual Private Network (VPN)
> Experience supporting remote customers
> Experience using ticket system
> Fluent in Spanish
Work Experience
Computer Technical Support - Joven Club, Cuba, August, 2005 - May, 2007
Responsible for backup Schedule and data recovery, software installations,
user and group account, Antivirus, Deploy folder permissions; assisted
customers with a range of computer problems, Share printers, networking and
set up installation.
Tech Support (Contract) 6 months: Miami Texas January 2009-July 2009
CompuCom - Allstate Insurance On site Jobs Responsible to migrate data from
old computers to new computers change the routers and switches, wireless
confirmations, system installations, driver for printers and any equipment
on the network, share printers, share folders and permissions. User and
Group Management, Antivirus setting (Norton, Symantec). Outlook
configuration, recovery and restore PST File.
Computer Installer State Farm Contract 5 months New York Long Island July
2009- December 2009 on Site Jobs Refresh computer, Migrating Data and
setting from all computers to new computer similar to all State Insurance
Tech Support Specialist Allstate and State Farm December 2009-June 2010:
Allstate includes Agent Office, Claims Office and Law Office covering South
Florida. Ticket system where I get my jobs calling customers setting ETA.
On Site job to resolve any issue, network connectivity, windows error,
setup new programs, configurations, installing printer on the network,
Sites with more than 100 users, Deploying imaging Backup and restore data
manually or using USMT Utility (PEER TO PEER), doing any hardware issue
like replacing motherboard for laptop ordering part from Dell and HP
computers and laptop, Installing network printers. Outlook configuration
2003 and 2007 Troubleshoot any problem can't be solve by phone
[pic]
Contact this candidate