Customer Service Manager
Resume:
Scott A. Schultz
***** ******* ****, ************, ** 44149
**.************@*****.***
EMPLOYMENT HISTORY:
April 1985 > February 2008
Lancaster Colony Corporation- Brody Company & Indiana Glass Divisions.
Manufacturer / Marketer / Distributor of glass products- floral containers,
candle accessories, household & giftware items.
Cincinnati, Ohio
(Both divisions sold to Anchor Acquisitions)
March 2007 > February 2008
Business / Product Development Manager
> Responsible for developing a multitude of successful new items, from
concept to inventory- design, mold costing, manufacturing cost, mold
sampling, colorization, packaging / UPC development and scheduling of
production.
> Managed Production & Inventory Control, Marketing /Creative Services and
Product Development departments.
> Worked with manufacturing to determine the best use of available machine
capacity- from a promotional & product development standpoint, while
considering the sales & margin objectives of the company.
> Supported National Sales Manager and Sales Reps by working
collaboratively to develop "Private Label" items for specific customers.
> Managed pre-build of high volume seasonal items.
> On a regular basis, provided Customer Service & Sales Reps with product
availability updates for both current and new line items.
> Stayed knowledgeable on market trends and competitive developments.
> Coordinated semiannual SKU review / rationalization with sales &
marketing in effort to maintain life cycle codes.
September 1999 > March 2007
Operations Manager
> Responsible for the day to day operations of the business by managing the
following departments- Production & Inventory Control, Marketing /
Creative Services, Customer Service, Sample Fulfillment and Quality
Control Limits.
> Managed Item Master File maintenance in system.
> Worked closely with Quality Control to determine & maintain acceptable
Q.C. limits for specific market products.
> Liaison between customers & manufacturing concerning issues relating to
Quality Control, Packaging, Palletizing, Labeling, etc.
> Worked with Customer Service Supervisor to develop & maintain an
efficient, user-friendly, knowledgeable department.
> Interacted with outside firm regarding MIS support to customize computer
system in effort to meet the companies specific business needs.
June 1993 > September 1999
Marketing / Creative Services Manager
> Streamlined the development of all printed materials- design, photography
and printing of catalogs, sell sheets, signage, presentation materials,
etc.
> Responsible for coordinating involvement in national trade shows- From
pre-show details to installation, accessorizing and dismantling of
company exhibit.
> Managed all relevant functions of advertising in trade publications,
membership directories and trade show brochures.
> Maintained product spec sheets.
April 1985 > June 1993
Production & Inventory Control Manager
> Managed inventory levels and scheduled new production / inventory
replenishment as required.
> Maintained finished goods inventories / perpetual inventory reports.
> Purchasing Agent for finished goods from both domestic & international
vendors. Issued P.O.'s, arranged transportation, approved related
invoices & freight bills.
> Conducted annual physical inventory with accounting personnel.
> Provided manufacturing with quarterly demand forecasts for select
markets.
> Maintained sales history reports.
> Worked with various transportation companies.
> Visited offsite plants routinely.
____________________________________________________________________________
__________
June 1981 > April 1985
J.C. Penney Company - Mass Retailer
Cleveland, Ohio
May 1982 > April 1985
Shipping & Receiving Supervisor
> Responsible for all functions of the shipping & receiving docks.
> Unloaded incoming freight- merchandise & supplies.
> Checked in / priced large items and placed in stockroom.
> Maintained warehouse for back stock and large items.
> Loaded outgoing freight / merchandise being returned to distribution
center or vendor.
June 1981 > May 1982
Sales Associate- Catalog Department
> Assisted customers with placing orders, picking up orders and related
issues.
> Unpacked daily shipments, checked in merchandise.
> Prepared returned merchandise for shipment back to distribution center.
SYSTEM SKILLS:
Microsoft Office (Word, Excel, Outlook Express) and various business
systems.
References Available Upon Request
Contact this candidate