Customer Service Assistant

Education:

American International College, Springfield, MA

Bachelors of Science Cum Laude, May 2010

GPA: 3.5, Dean's List

Working Experience:

Note: Some work experiences listed have short employment dates because my

University only employs students by semester in order for all the students

to have an opportunity to work in different departments.

Department of Communications, Springfield, Ma

Director & Radio Station, 01/09 - 06/10

I was in charge of directing the camera crew throughout events,

including sporting events, plays, and rehearsals. I also broadcasted

the recordings through a live stream on our schools server and website.

Finally I helped broadcast sporting events through the schools radio

station.

Department of Psychology, Springfield, Ma

Teaching Assistant, 01/09 - 06/09

I assisted the professor by passing out coursework, correcting

students' work, and assisting the students with any problems or

questions that arose throughout the semester. I was a source of

guidance for any students that needed help in the course.

Old Navy, Holyoke, Ma

Cash Handler/Customer Service Rep, 10/06 - 11/07

Secured funds from sales representatives, Balanced and distributed

money to the registers and main safe, and prepared deposit slips for

nightly deposits. Assisted the manager with inventory and stock,

opened and/or closed the store, and handled customer inquiries and

complaints.

Aic, Springfield, Ma

Personal Assistant, 05/06 - 08/09

Handled his phone calls and appointments while keeping his daily

calendar up to date. Took care of daily finances including balancing

his checkbooks. Edited paperwork, updated website, and ran many

errands which varied daily. I also made travel and event arrangements.

Volunteer/Community Involvement:

Dunbar Community Center, Volunteer Coach, Summer 2008

Taught kids how to be team players and encouraged

sportsmanship

Springfield Clean Up Day, Volunteer, Summer 2008

Positively exposed children to the community and helped increase

children's awareness of the environment.

Skills:

Fluent in Spanish and English; Excel, Word, Power Point; Adobe Acrobat

Reader

Office Assistant Experience

Photoshop, Final Cut Pro, Illustrator, and Final Draft

Mac and PC proficient

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