Management Project

DORA F. WILLIAMS **** Seths Way ? Lithonia, GA ***58 ? 678-***-**** ?

**.**********@*****.***

OBJECTIVE

To establish a career in technical support and/or IT security that will

utilize my education and experience.

SKILLS

Networking Security

Network Systems Management Familiar with Norton Anti-Virus and McAfee

LAN/WAN Technology Firewalls

TCP/IP Protocols VPN's

IP Addressing/Subnet Masking Identify threats and implement security

Cisco Router configuration measures

Operating Systems Risk and vulnerability assessment

Linux Operating Systems Intrusion Detection

Vista, Professional, Server 2003 Project Management

Software Project Planning

Microsoft Office Suite Budgeting/Project Costing

Lotus Notes Resource Management

PC Technology Specialized Training

Assemble, install, configure and Training Manual Development

troubleshoot Written and Oral Communication

workstations, monitors and peripherals Problem Solving and Decision Making

Time Management

Software installation and testing

Database Management

EDUCATION

2007 - Present ITT Technical Institute

Duluth, GA

Pursuing Bachelor of Science Degree in Information Systems Security-

Anticipated Graduation Date: November 2011

Associate of Science Degree in IT - Computer Network Systems: Program

Completed: September 2009

WORK EXPERIENCE

2010 Atlanta Public School System

Contract PC Configuration Specialist

. Replaced multiple Cisco routers and switches within a quick deadline.

Performed network testing.

2009 ProSys Information System

Contract PC Configuration Specialist

. Configured laptops and desktops. Aided in assembly of boxes and office

supplies for shipment of 6,000 laptops

2008 IBM (via Gray Systems, Inc.)

Contract PC Technician

. Performed routine installation of new IBM equipment and de-installed

old equipment

. Installed, configured, tested and stored workstations, monitors and

peripherals

. Diagnosed PC, software, connectivity and phone problems and

troubleshot appropriately

2006 - 2007 Insurance & Investment Solutions, Inc.

Assistant to Agent - Health Benefits

. Initiated and maintained client data in the ACT database

. Utilized internal mainframe and numerous web sites to research health

benefit comparisons data

. Liaison between clients and the health insurance companies to

successfully facilitate resolution of 90% insured issues

1980 - 2005 MetLife

Pension Benefit Administrator (2001 - 2005)

Procedure Analyst (1991 - 2001)

Senior Computer Operator (1980 - 1991)

. Designed, developed and implemented computer operator training

. Managed software, hardware and DASD disk packs while executing VM and

MVS jobs for the users

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