Customer Service Operator

ERIC JAMROZ

Phone: 661-***-****

Cell: 661-***-****

E-Mail: *********@*********.***

OBJECTIVE

An IBM iSeries operator or supervisor position which will allow me to utilize my skills to assure

a timely and efficient flow of information.

QUALIFICATIONS

• IBM iSeries/AS/400 Supervisor/Operator with twenty-one years of experience and

excellent customer service skills. Able to handle multiple tasks in a fast-paced

environment.

• Managed five employees while overseeing nightly operations, submitting daily batch jobs

on three production systems and monitoring forty iSeries AS/400s.

• Handled Save/Restore requests, submitted nightly backups, assisted programmers with job

errors, checking OMS applications between multiple systems.

• Printed nightly production, performed IPLs, running system backups, and during installs

assisted engineering with upgrades.

• Conducted training and yearly reviews.

EMPLOYMENT

Royal Staffing Services (Three month assignment)

2/2010 – 5/2010 - Unisys/Miser Computer Operator

Bank of America - IBM iSeries Operations Supervisor

7/2008 – 12/2009 Simi Valley, CA

Countrywide Home Loans - IBM iSeries Operations Supervisor

5/2002 - 7/2008 Simi Valley, CA

Perot Systems - IBM iSeries Computer Operator (Contractor)

1/2002- 4/2002 Mission Hills, CA

Catholic Healthcare West -

IBM iSeries Computer Operator, Support Center Analyst, Purchasing Agent

1988-2001 Mission Hills, CA

APPLICATIONS

BRMS Tape Management Outlook Express

IBM OS/400 & iSeries

M/S Outlook 2000 3584 Tape Library Client Access 3.2

OMS/Vision Software Unisys / Miser Windows 95, 98, WinNT

Remote Desktop 32 Lotus Notes Remedy Helpdesk

Excellent references available on request.

Contact this candidate