Customer Service Data Entry

MONIQUE C. CASTON

Wesley Chapel/Tampa, FL

720-***-****

ablojz@r.postjobfree.com

objective

Seeking a career opportunity with career advancement opportunities.

KEY STRENGTHS

*Customer service/Collections experience *Clerical/Data entry

experience

*Call center experience *Computer literate

*Cash handling/Cashier experience *Supervisor/Management

experience *Knowledge of HIPPA

*knowledge of federal regulations

*Knowledge of Medical Terminology FDCPA

*experience using internet, Microsoft Office *Experience

handling Student Loans

applications

EMPLOYMENT

JP Morgan Chase 01/09 to 08/09

(Auto Finance Department/Collections)

*Managed delinquent auto loan accounts

*Handled high volume of inbound calls daily

*Customer Service

*Data Entry

*Took care of irate customers and complaints

*Processed payments by phone via check or credit card

*Documented auto insurance claims and prepared for review

Progressive Financial Services 03/06 to

01/09

(Pre-Garnishment Agent/Collector)

*Handled delinquent accounts for the U.S. Department of Education

*Collected, and garnished low and high balance accounts

*Skip-traced for employers, addresses, and valid phone numbers

*Handled inbound/outbound calls

*Data entry/numeric 10-key

*Prepared/submitted wage garnishments

*Controled irate calls and complaints

*Took client payments (check and credit card)

Rx Pro Health 10/05 to 03/06

(Pharmacy Technician)

*Worked as a temp for Rx Pro Health

*Worked in mail order, and retail Pharmacy settings

*Customer Service/Data Entry

*Filled prescriptions

*Stocked Medication/took inventory

*Handled cash register

*Assisted the Pharmacist as needed

EchoStar/Dish Network 04/2005 to 10/2005

(Customer Service Agent)

*Handled inbound calls resolving billing and technical issues for

Dish Network

*Data entry/Customer service

*Handled credit card payments

United Artist Theatres 08/2000 to 06/2003

(Assistant Manager)

*Trained/supervised five to ten employees

*Assisted with opening and closing duties

*Balanced box office and concession stand cash

*Answered phones/Dealt with customer service issues/complaints

Education

*01/10-6/2013- Hillsborough Community College(A.A.)

*08/07 to 8/08-Community College of Denver(A.A.)

*06/03-12/04 Heritage College-Pharmacy Tech Certificate

**References available upon request**

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