Customer Service Manager

Gursimran Kaur (Simi)

**** ********** ****, *********, *****, 76002

**.******@*****.*** ( 682-***-****

Professional Qualifications

. FIVE YEARS TOTAL EXPERIENCE IN CUSTOMER SERVICE, SALES, AND

MANAGEMENT.

. Proficient with computers, technology, Microsoft Windows, and

Microsoft Office.

. Three and half years of total accounting experience.

. Proficient in English, Punjabi, Hindi, and Urdu.

. Detail oriented and highly organized.

. Able to work independently or as a contributing member of a team.

. Quick study; comfortable with the challenge of learning new methods

and applications.

. Expertise in resolving customer service issues.

Education

Bachelor of Applied Arts and Sciences with concentrations in Business,

Management, Sociology, & Rehabilitation Studies, University of North

Texas, Denton, Texas, August 2009.

Work History

Dispatch Manager (09/2005 - 08/2007, 01/2009 - 08/2010), GIO Transport,

Arlington, Texas

. Supervised timely movement of freight to meet customer demand, through

dispatching and supervising that increased yearly revenue by 25%.

. Answered freight load pricing and driver and equipment availability

inquires.

. Maintained company's efficient use of drivers and equipment to achieve

driver retention goals.

. Managed accounts payable, receivable, and payroll and oversaw

administrative budget.

. Prepared weekly and monthly DOT reports, financial reports, and credit

card/bank reconciliations.

. Provided service and satisfaction to all customers by designing pickup

and delivery routes.

. Negotiated with brokerage companies for most favorable freight rates.

. Provided route mapping for drivers.

. Directed day-to-day office operations, providing fundamental support

to the company president and directors.

. Purchased all hardware and software, performed application upgrades,

and trained staff in use of office computer resources.

Domestic Dispatcher (09/2007 - 08/2008), Empire Truck Lines, Inc., Irving,

Texas

. Managed 28 drivers daily, 8 regional customers that increased driver

revenue, customer satisfaction and driver retention.

. Processed regional customer inquires and orders by phone, fax, and

email.

. Input data into order processing system.

. Complete data for daily reporting and scheduling.

. Developed and implemented flexible back-up plans for drivers and

customers as situations changed on daily basis.

. Multi-tasked and provided high quality of customer satisfaction as

reported by managers.

. Prepared daily and weekly reports pertaining to invoices, equipment,

and driver payroll.

. Verbally praised as best employee in dispatch operations.

Surgery Assistant (Summer 2002), Oral Surgery / Dr. Chhabra, Elmhurst, New

York

. Trained staff and assisted with procedures and processes in multiple

area offices.

. Prepared and maintained treatment rooms, including sterilization,

infection control, and surgical equipment maintenance.

. Interacted with patients and doctor by taking x-rays, passing

instruments and oral suctioning, assisting during general anesthesia

and intravenous sedation procedures; provided pre-op and post-op

instructions to patients.

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