Customer Service Medical
Resume:
Kimberley Bales
**** **** ******* ****** • Springfield, MO 65802 • 417-***-**** • *********@*******.***
August 29, 2010
Confidential
To Whom It May Concern,
I am writing in response to a position posted on Indeed.com for EPIC EHR Clinical Analyst Trainer. My resume
is enclosed for your review. I have ten years working in healthcare ranging from rehabilitation including
inpatient and outpatient therapy, care coordination for an adult psychiatric acute care unit, electronic medical
record software end user support and client reimbursement. My professional experience as a vendor and
employee in one of the largest regional health systems will effectively allow me to market and communicate
with potential clients and secure new business opportunities. My clinical experience working and interacting
with patients, medical staff and physicians enhances my ability to relate to client specific needs and provide
efficient improvement to work flow processes.
In my current position, as an Eligibility Enrollment Patient Service Representative, onsite at St. John’s Hospital
in Springfield, MO, I work for Human Arc. Through effective screening of appropriate uninsured hospital
patients I work with onsite client hospital staff and patients to initiate client reimbursement. My overall
healthcare experience and rehabilitation education positively impacts my success and performance with
profitable revenue each quarter. I have consistently met and/or exceeded team and individual goals for our
Midwest Region. I have continued to maintain appropriate client relations for our company and establish
positive growth potential within my first year.
Below are my added qualifications that would positively contribute to the success of your company:
• Business Skills: Marketing to new, previous, and existing clients/companies; organizing and updating
resources; incorporating proactive and reliable work ethic; identifying positive growth opportunities
through analysis
• Clinical Skills: Hands on patient interaction; working with physicians and insurance companies;
experience in physical and occupational inpatient and outpatient therapy clinics
• Computer Skills: Operating Systems: Windows XP, Windows 7, Windows 2000
Software / Applications: Microsoft Office XP, Microsoft Office 2000, Microsoft Office 1997, MS
Word, MS Excel, Internet Explorer, Outlook, Outlook Express, PowerPoint, Cerner Powerchart, EPIC,
Citrix, IDX, STAR
• Personality: assertive, positive, driven, flexible, self-motivated, leader
I would like the opportunity to tell you more about my work experience and how my skills and qualifications
would contribute to the direct success of your company. I am willing and able to travel as required. I look
forward to discussing a position with you. I may be reached by phone, 417-***-**** or email
*********@*******.***.
Sincerely,
Kimberley Bales
Kimberley Bales
2907 East Madison Street • Springfield, MO 65802 • 417-***-**** • *********@*******.***
Education Professional Massage Training Center – Springfield, MO
Massage Therapist, NCTM
Missouri State University – Springfield, MO
Bachelor of Science Psychology; Minor Biomedical Science
Experience
June 2009 Human Arc – Springfield, MO
Current Eligibility Enrollment Patient Service Representative
• Work with the site client hospital staff and patients to initiate client reimbursement
through effective screening of appropriate uninsured hospital patients
• Exceed revenue goals for the last three quarters
• Establish and maintain client rapport with quality customer service
December 2006 - St. John’s Regional Health Center – Springfield, MO May
2009 Inpatient Care Coordinator
Assessed each patient for outpatient providers and placement needs
Provided community resources and follow-up care instructions
Worked as a valuable team member to coordinate specific care for each patient
Investigated new provider services and benefits
• Assisted with end user support during EPIC software implementation
August 2006- Life Essentials Wellness Center - Springfield, MO
June 2007 Massage Therapist
Hired as an Independent Contractor
Obtained and retained consistent clientele
Received 24 hours continuing education for various modalities
Marketed to new, previous and existing clients/companies
September 2005 - St. John’s Regional Health Center – Springfield, MO
December 2006 Behavioral Health Tech / Unit Secretary
Observed and documented patient behavior and activities
Inputted physician orders for lab, pharmacy and nursing staff
Monitored patients’ vitals and safety
October 2001 - St. John’s Regional Health Center – Springfield, MO
September 2005 Therapy Technician
Independently managed weight room within clinic
Provided hands-on skilled application of modality treatments
Operated as inventory manager for four outpatient therapy clinics
Assisted with molding and fitting medical devices
Worked side by side with physical and occupational therapist
January 2000 - Excelsior Springs Medical Center – Excelsior Springs, MO August
2000 Therapy Aide
Assisted two physical therapists with inpatient and outpatient care
Maintained department appearance and receptionist responsibilities
Completed weekly projects cataloging inventory and patient information
Kimberley Bales
2907 East Madison Street • Springfield, MO 65802 • 417-***-**** • *********@*******.***
Achievement
December 2008 St. John’s Regional Health Marian Center Employee of the Year
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