Customer Service Administrative Assistant
Resume:
SUSAN MARIE LOBERTINI
**** ****** **. *********, **. 37931
********@*****.***
overview
Energetic hard working professional with multi -tasking abilities and
strong customer service skills.
Highly organized with the ability to meet deadlines and make sound
decisions based on company policy.
An excellent work ethic with a goal oriented attitude.
A team leader with a commitment to excellence in all projects.
Outstanding communication skills.
Exemplary computer skills with excellent knowledge of Windows based
office software.
Customer Service Communication Skills
Multi-tasking Skills Time Management Skills
Organizational Skills Work as Team Player
Computer Literacy H & R Block Taxes 1990-1995,2007
education
Computer Learning Center 1998
Knoxville, TN
MS Access, Excel, Word. Novell Netware 4.11
New Horizon Learning Center 2002
Knoxville, TN.
WIN 2000 Networking
High School Graduate - General Studies
Young High School, Knoxville, TN
Marketing
computer skills
Windows 95,98,2000,XP
Microsoft Word, Excel, Outlook, and Access
AS400, Unix and Unisys Mainframes
Typing and data entry skills
Siebel 2000 7.5 software
PROFESSIONAL EXPERIENCE
Cashier
Target 2010-Present
CSR III
CVS/Caremark, Knoxville, TN
2003-2008
Pharmaceutical Benefit Call Center
Answer calls in a pharmaceutical benefits management call center
environment.
Answer billing questions and resolve calls at first level support.
Answer pharmacy calls for coverage confirmation.
Assist pharmacies in entering overrides for members.
Provide courteous, professional and personalized service at all times
Assist new hires during training and nesting periods.
Computer Analyst 2001-2002
CGI, Knoxville, TN
Credit Union Processing
Spearheaded work with other data center employees providing support,
processing requests and resolving problems
Assisted in monitoring computer operations as needed (ACH, ATM, draft
transmissions, returns to Federal Reserve)
Operated a Unix mainframe completing morning and nightly processing.
Unix scripting
Administrative Assistant, AS400 System Operator 1999-2000
TEK Systems, Knoxville, TN
Contract
Administrative Assistant
Purchase Orders
AS400 system operator
Help Desk
Quality Systems Analyst 1998-1999
Anderson News Company, Knoxville, TN
Magazine Company
Test and monitor applications before, during and after installation for
function and inherence to standards.
Install software into production systems. Monitor beta sites for proper
functioning of applications.
Maintain performance logs as directed by the QA Manager. Develop
knowledge of business processes and systems.
Run Queries, setup User Profiles and give people rights to the
maintenance menu screens.
Computer Operator 1993-1994
Product Support Analyst II 1994-1998
CSI, Knoxville, TN
Vibration Analyst Company
Answered incoming software and hardware calls on an ACD system
Provided information for software problem reports and follow customers
on problem fixes
Seek assistance from other analysts if needed.
Performed internal faxes
Customized files on the Internet through Lotus Notes
Trained new employees in becoming familiar with the Vibration Analysis
software and tested software before it was released to the clients
Contacted new and existing customers about renewing their maintenance
agreements.
Accomplishments
In the five years that I worked for CVS/Caremark, I was promoted from a
CSRI to a CSR IV. I also went to Florida to help train employees on the
pharmacy help desk system.
references
Promptly furnished upon request.
Contact this candidate