Customer Service Power Plant

Randy Collins

**** ** ******** **. *** ***

Port St. Lucie, Fl 34952

772-***-**** cell

*************@*****.***

Objective

I am seeking a position within your organization that will

allow further growth and development toward our mutual success.

I am hard working, self-motivated and relentless in the

pursuit of my goals of bettering myself, my family and our

community.

Skills

Operational Procedures - I have successfully implemented and

monitored procedures for the accurate reporting of inventory,

loss prevention, shipping/receiving, packing, and utilizing

trucking companies for deliveries of pipeline supplies,

material handling and forklift driving.

Customer Service - I have successfully handled customer service

issues and concerns, including customer complaints, to the

satisfaction of both the customer and my company.

Employee Relations - I have regularly evaluated staffing, made

necessary hires, evaluated employee performance in work ethics

and time management, provided training, as well as directing

and coordinating from 15 to 20 employees.

Experience

Zachry Construction 20505 Southern Blvd

Loxahatchee, fl 33470

Warehouse, shipping/receiving May, 2008-July 2010

Responsible for the daily operating duties of the warehouse of

A major power plant construction site, insuring proper receipt of

materials and packages. Logging in materials, calling department’s

for

pick-up of packages. Also overseen the daily shipping duties

shipping

out about 35-40 packages a day using Fed Ex and UPS worldship

software

and trucking companies. Loading and unloading trucks using standard

and lull extended boom forklifts. Working in a toolroom

environment brassing out tools and equipment. Compiling daily list of tools

not turned in at end of shift.

N.A.R.S Call Center Solutions 2102 William St

Cape Girardeau, Mo 63701

Customer Service rep November, 2007-December,2007

Responsible for successfully taking care of customer needs

while ensuring client goals are met. Resolving billing issues,

setting up new services for customer, tech support

for troubleshooting malfunctioning equipment and setting up

service calls. Up selling new products and services so

customer's get the most value on all services offered.

SM&P 4142 s 72ns E Ave

Tulsa, OK 74136

Locator Feburary, 2006-November 2006

Responsible for locating underground utilities for utility

companies for the purpose of contractors being able to know

where do dig without hitting utilities.

Tulsa Public Schools 3027 S New haven,

Tulsa, OK 74114

Mail Services September 2004-november 2005

Responsible for daily delivery, pick-up and sorting of district

mail for the largest school district in Oklahoma, pick-up and

delivery of district lunch money to the bank for deposit.

Bender Direct Mail 2101 w Jackson

Tulsa, OK 74105

Pre-sort May-2004-September 2004

Process mail using pre-sort machine sorting by zip code,

bundling mail for delivery to post office for final

processing.

Flo-Bend 8635 W 21st Street

Sand Springs, OK 74063

Warehouse Manager May, 1989 - April, 2004

Responsible for overseeing daily operations of warehouse duties

including scheduling, material handling, shipping/receiving,

inventory control, pulling customer orders, packing and ordering

materials for the operation of pipeline production. Also

responsible for supervising 15- 25 employees. From August

2000 to Sep 2004 started in customer service handling

customer orders and billing issues and up-selling new products.

Education

Charles Page High School 200 Adams Rd

Sand Springs Ok

Comprehensive Academic Diploma

May, 1989

General Education Requirement and College Preparatory Courses.

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