Customer Service Sales Representative

Lauren K. Pugh

**** ********* ****, #***, ********, MD 21122

(H) 443-***-**** (C) 240-***-**** (E) *********@*****.***

EDUCATION:

University of Phoenix M.S. in Security and Justice Administration Apr 2011

Online Blended Program

Coppin State University B.S. in Psychology May 2008

Baltimore, MD

EMPLOYMENT HISTORY:

Sales Representative Nov 2009 May 2010

Verizon Wireless Glen Burnie, Maryland

Responsible for providing the excellent customer service to new and existing customers who were

purchasing devices and service in the retail locations. Provided ample assistance and guidance with

account & billing inquiries along with my personal recommendations on the right service and

equipment to fulfill the customers’ needs. Asked qualifying questions to uncover the customers’

demands for specific equipment and services with occasional troubleshooting on specific devices

such as Blackberry, Smart, Netbooks and other electronic devices with our retail location.

Customer Care Representative Sept 2008 Nov 2009

Verizon Wireless Glen Burnie, Maryland

Trainer/Mentor Sept 2007 May 2008

Psychiatric Center Chartered Washington, DC

Advised and trained new and existing foster care parents on the basic knowledge of the primary

care for the juvenile delinquents enlisted under the Project Ujima Program. Assisted in safety

precaution technique classes for foster care parents. Utilize the knowledge acquired during the

internship and use it to support and advise the adolescents in the program. Advise the adolescents

on how to better themselves in their community and how to cope with a diagnosis of mental

illness.

Lauren K. Pugh Page 2

Cashier June 2005 Oct 2006

Aramark Corporation Washington, DC

Accountable for midday and nightly cash deposits after games. Served customers requested

made to order food and beverage products throughout the duration of the game.

Frequently assisted with the preparation, cooking and distribution of the made to order

pizza. Utilize machinery including double stack ovens, grills and sharp cutters to prepare

food items. Responsible for the cleanliness of the work station at all times.

Clerk/Receptionist (Internship) Mar 2003 April 2003

Salvation Army

Answered phones, using a phone switchboard or managing multiple lines. Took messages,

sending or making memos. Used a fax machine, printer, and photocopier. Typed letters,

reports, briefings, etc. Created labels, preparing envelopes, making signs/brochures. Filed

papers, sorting mail, mailing letters and packages. Ordered new office supplies, keeping

track of inventory of supplies. Greeted customers, referring them to the right people,

making appointments. Ran errands or taking orders for various requests. Helped people set

up Power Point presentations, setting up meeting rooms

K Café Associate Mar 2003 June 2003

K mart Corporation Clinton, Maryland

Accountable for opening and closing the cafe. Prepared, cooked and served customers

made to order menu options including a la carte products. Responsible for the cash

management of both registers in the cafe and with issuing the night cash deposit to the

closing shift manager of the store.

ACCOMPLISHMENTS

Verizon Wireless Employee of the Month (Sept, Nov & Dec 2009)

RELEVANT SKILLS

More than 4 years of Administrative/Clerical work

Type 50wpm

Proficient in Microsoft Office 2007

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