Customer Service High School

Terri L Trotter

**** ***** ***** ****

Columbus, Ohio 43232

ablogv@r.postjobfree.com

Qualifications

. Demonstrating Adaptability

. Highly productive computer use, adapt quickly to new software

. Career planning and workforce readiness

. Over 20 years of professional customer relations experience

Professional History

Medco Dublin, OH

10/2009-03/2010

Customer Service Representative

. Took inbound calls for refills, order status, claims, and billing.

. Review eligibility on payments, and drug pricing.

. Assit in lost in the mail medication inquires

. Offer pharmacist on medical questions.

Discover Financial Services New Albany, OH

06/1986-06/2008

Merchant Services Specialist Disputes

2005-2008

. Service national and large accounts by reaching and resolving processing

settlements.

. Making decision in financial areas on large sums of money.

. Recommend improvements in service base upon nature of merchants inquires

or complaints.

. Perform periodic reviews of financial and organizational status of

accounts.

Senior Account Placement Specialist

2003-2005

. Update monthly speadsheets and report on Mobius.

. Prepare manual package for Security and forward to a Third party agency.

. Review settlements up to 80%.

. Monitor results of the Third party agencies.

Senior Merchants Collection Specialist

2001-2003

. Utilize various skip tracing tools.

. Collect delinquent merchant accounts for payment arrangements.

. Forward accounts for legal to outside agencies.

Merchant Services Specialist

1999-2003

. Handle all inbound and outbound phone call inquires.

. Provide quality services to customers.

. Provided technical support and complete maintenance on terminals.

Skip Unit Specialist

1993-1999

. Work other agency to locate customers.

. Contact customer concerning delinquent accounts.

. Update files with customer information.

Education

Bachelor of Science in Social

Welfare

Central State university,

Wilberforce Ohio

National Center for Urban Solutions Tech

Certificate for Information Technology Service Mircosoft

Applications

High School Diploma

Marion Franklin high School, Columbus, OH

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