Software Technician
Resume:
Scott D. Weiss
Canton, GA *****
Phone: 770-***-****
Email: *******@*******.***
Summary of Qualifications/Experience:
Over 12 years of hands-on experience in the field of network
administration, end-user support, desktops/laptops, break/fix,
+ printers, and data wiring. Able to work on own initiative and as part of
a team. Proven leadership skills involving managing, developing and
motivating teams to achieve their objectives. Available to travel up to
75%.
Technical Skills:
Networking:
. Extensive experience in network administration with Microsoft Server
2008, 2003 and XP server platform and Unix server environment.
. In-depth knowledge and experience in enterprise network systems planning,
design, configuration, and management.
. Effective network troubleshooting and problem solving skills with
software, server, and hardware devices.
. Solid skills in network integration with database systems, application
server, and desktop applications.
. Experience in network security and firewall configuration.
. Strong interpersonal communication skills and user support experience
Hardware/Software:
Provided functional and technical support, troubleshooting and diagnosing
hardware and software problems, including desktop, laptop, WAN, LAN, and
remote systems.
. Assisted in the installation and updating of software, as well as the
setup and troubleshooting of all equipment.
. Expertly installed, configured, monitored and troubleshot PC's and
related hardware on all OS platforms.
. Collaborated with telecommunication vendor to troubleshoot T1 lines and
company-wide phone problems.
. Procured, received, documented and tracked inventory of all computer
equipment and software licenses.
. Performed diagnostic testing on PC equipment and ensured printers were up
and running at all times.
. Resolved Windows and Internet Explorer issues on desktop and laptops.
. Identified and removed computer viruses and provided major repairs in
accordance with outside vendors. .
. Resolved Windows related issues, Internet Explorer issues and other PC
software related issues.
. Monitored and troubleshot LAN, installed and configured routers and
switches, and generated weekly reports to corporate.
Operating Systems: Extensive experience in network administration with
Microsoft Server 2008, 2003, Windows 7 Ultimate, Vista, XP Professional and
all older Microsoft applications, some Macintosh.
Wiring: Category 3/5/6 cabling of Residential and Commercial buildings for
voice and data; wired new buildings to code or re-wired older buildings as
needed.
Professional Certifications:
Microsoft Certified Professional (MCP)
CompTIA Certified A+ Computer Specialist
CompTIA Net+ Certification
Dell Certified Systems Expert
Building Industry Consulting Services International (BICSI) Certified
(Cabling Cert)
Hewlett Packard Printer Certifications
Microsoft OEM System Builder Certified
Currently working to obtain Microsoft Certified System Administrator (MCSA)
Experience:
Weiss Computer Services, LLC
Canton, Georgia
November 2009 - Current
Provide a wide variety of IT services to small to medium sized businesses
in the Atlanta/Marietta area. Duties include Network Administration using
Windows Server 2008, 2003, Active Directory and Exchange, setting up
companies with a disaster recovery system. Review contracts to find a more
cost effective way to handle their data/telecom to meet their needs. Other
smaller duties have included PC repair/upgrades, virus removal, inter-
office networking, additional CAT 5 drops among other day-to-day issues
that arise within an office.
Chart Industries
Canton, Georgia
December 2004 - October 2009
Network Administrator: Sole individual responsible for 150+ on-site
users. Provide Server, Network, PC/Workstation administration and support
throughout organization. Utilized Remedy Help Desk Software to track
tickets. Maintain the availability of the WAN and LAN resources in a
Microsoft 2003 Server Active Directory environment. Administered and
maintained Microsoft Exchange Server and user accounts. In-depth knowledge
and experience in enterprise network systems planning, design,
configuration, and management. Image and prepared PC's and laptops for
distribution to the end-users. Configure/maintain Internet filtering and
security on public access PC's using Websense software. AS400 ISeries
basic troubleshooting skills. Extensive experience with TimeKeeper Central
Management Software. Maintain and apply security and operating system
patches and enhancements on servers and PC's. Maintained all backups for
servers and end-users using Dell PowerVault hardware, Symantec Backup Exec
and Iron Mountain Connected Backup software.
Skanska USA Building
Atlanta, Georgia
September 2003 - October 2004
System Engineer: Maintained the system network and support of all
workstations, servers, remote users and all other technological equipment
for 1000+ employees across the southeast United States. Sole printer
technician for the Atlanta region; performed all procurement and
maintenance on office and jobsite printers. Remote jobsite mobilization
across the southeast region. Responsibilities included the arrangement of
data and phone lines to be installed from the vendor at remote worksites;
Server build and deployment, desktop/laptop setup and router configuration.
It was then my responsibility to oversee this site until the project was
completed, then demobilize the project.
CBeyond Communications (Contract Work)
Marietta, Georgia
Technician: Contracted to perform Level II end-user support to employees
of a large communications firm. Responsibilities included
hardware/software support; phone support to resolve technical issues using
Active Directory; Printers; and network issues
Proline Computers/Pro-Onsite Technologies
Cincinnati, Ohio
February 2000 - January 2003
Assistant Service Manager: Built, repaired and maintained PC workstations,
laptops, peripherals and printers, installation and configuration of
hardware and software; handled day-to-day operations in absence of Service
Manger, providing telephone support and customer relations
Senior Field Technician: Provided service at the customer's place of
residence or business. Performed troubleshooting and repair of PC's,
laptops, and printers; installation of high speed DSL; Wired and Wireless
Networking including file and print sharing; assisted user with network and
desktop software applications;
Cabling Specialist: Professionally wired for voice and data at Commercial
and Residential levels; jobs ranged anywhere from 1 to 200 drops.
Installed RoadRunner high speed DSL. Job consisted of running cable from
pole to house or business and configuring pc as necessary
MicroAge Technology Services
Fairfield, Ohio
February 1999 - January 2000
Associate Service Technician: Built, repaired and maintained PC
workstations, laptops, peripherals and printers, installation and
configuration of hardware and software; Traveled Midwest to upgrade
computer systems for Check-n-Go check cashing stores. Job requirements
included server exchange, data transfer using Ghost software, extra
cabling, and minor networking as needed.
United States Air Force
Wright Patterson AFB, Ohio
January 1989 - January 1999
Web Developer/Information System Specialist: Web page development,
constructed and maintained three separate web sites for the 50th
anniversary of the Air Force; Computers Systems Representative for 180
employees, repaired and maintained PC workstations, peripherals and
printers, installation and configuration of hardware and software;
Equipment/Computer custodian responsible for 600K account,
responsibilities included inventory, acquisition, and turn-in of hardware
and software
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