Software Technical Support

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Joshua Cink **** E Cache La Poudre St Phone: (719)433-

5884

Colorado Springs, CO 80909 Email:

ablofe@r.postjobfree.com

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Objective:

To obtain a position in a computer technology field in order to both

further develop my skill set and allow me the opportunity to provide

exceptional technical support.

Work Experience:

Taizen Real Estate Investment Group 4/2010 - Present Colorado

Springs, CO

IT Administrator

[pic] Supports all technology, software, network, and hardware issues

of company.

[pic] Administers servers, including Untangle security and Asterisk

VOIP servers.

[pic] Designs and programs websites for company clients.

PayPal/Planet Consulting 6/2009 - 3/2010 Omaha, NE

L1 Help Desk Support

[pic] Provided technical support to a 30,000+ user base.

[pic] Managed RSA SecureID VPN tokens.

[pic] Worked with the Remedy Service Desk Ticketing System.

[pic] Utilized the Talisma KCS Knowledgebase.

[pic] Supported BlackBerry Enterprise Server.

Senior Market Sales, Inc. 5/2008 - 2/2009 Omaha, NE

Help Desk/PC Support

[pic] Identified, researched, and resolved IT technical issues

relating to servers and PCs.

[pic] Set up, configured, and installed servers, PCs, and equipment.

[pic] Maintained, installed, and troubleshot specialty insurance

software.

[pic] Documented IT procedures and company inventory.

[pic] Administered Borderware Security System.

Sheppard's Business Interiors 8/2003 - 10/2006 Omaha, NE

Network Administration Support Assistant

[pic] Developed, troubleshot, configured, and maintained network

systems.

[pic] Assisted with server hardware/software setups, upgrades, and

backups.

[pic] Provided technical hardware/software support for personnel and

infrastructure.

[pic] Designed and maintained all company web applications.

Technical Skills:

Software Languages: C/C++, PHP, MySQL, SQL, x86 Assembly, Ruby,

HTML

Operating Systems: Linux, Windows, Windows Server, Exchange Server

Server Applications: Apache Server, Active Directory/Exchange

Administration,

MS SQL Server, SSH Server, Asterisk Server,

Blackberry Server

Education:

Iowa Western Community College

Associates - Mathematics, 4.0 GPA

Honors:

Walter Scott, Jr. Scholarship Award Winner to UNO, 2003-2007

A scholarship awarded for superior academic performance, including

full tuition and room and board reimbursement.

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Contact this candidate