Customer Service Data Entry

Danielle Nowakowski

Cell: 419-***-****

**** ********** *****

Toledo, OH 43614

*******************@*****.***

EDUCATION

The University of Toledo

Bachelor of Arts - May 2009

Major: Art History

Major GPA 4.0/4.0 Overall GPA 3.9/4.0

SKILLS AND QUALIFICATIONS

Software

. Microsoft Office Applications, including Word, PowerPoint, Excel and

Outlook

. Adobe PhotoShop

Qualifications

. Effective communication skills - written and verbal

. Able to multi-task, research and analyze using various resources

. Detail oriented and highly motivated to assist others

. Professional, while remaining flexible, outgoing, committed and

enthusiastic

. Ability to maintain a high degree of accuracy with a typing speed of 65

wpm

EXPERIENCE

CBCInnovis Employment Screening Services, Toledo, Ohio

June 2009 - Present

Report Developer

. Provide superior customer service and attention to detail while verifying

employment, education, professional licenses and obtaining references

. Conduct various searches, including state and federal criminal searches

. Answer phones and complete reports using proper etiquette and grammar,

while communicating in a professional manner

. Display urgency in completing work and meeting customer needs

. Adapt to changes in policies and procedures, while maintaining

confidentiality and remaining flexible to meet client needs

. Fill in at the switchboard and work on special projects on an as needed

basis

. Currently cross-training as an Account Representative in order to better

contribute to the overall operation of the office and the employment

screening team

University of Toledo, Toledo,

Ohio

January 2009 - May 2009

Office Assistant

. Performed copying, collating, and other tasks for members of the

Mathematics Department

. Assisted with filing and other general office duties

Intelli-Shop, Perrysburg,

Ohio

September 2008 - January 2009

Proofreader/Caller

. Proofread reports to correct errors in grammar and spelling

. Conducted market research calls and performed data entry

. Utilized Microsoft Excel, Outlook and Word software programs

HONORS AND AWARDS

. Dean's list four semesters and President's list two semesters

. W. Sinclair Walbridge Art History Scholarship

. John Block Sr. Scholarship in the Humanities

. Member of the Phi Kappa Phi Honor Society

. Graduated magna cum laude and with departmental honors

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