Customer Service Data Entry

Crystal Segura Telephone 757-***-****

*** **** ****** ***** *-mail: ***********@*****.***

Chesapeake, Va 23320

Career Objective: Further Career Opportunities in Medical billing.

Education:

MedTech College School of Nursing, Indianapolis, Indiana 2008

Medical Terminology, Psychology, Anatomy & Physiology, ICD 9 & CPT

Coding, and other core courses.

Everest University Online, Tampa, Florida 2009-Present

Medical Office & Compliance, Strategies for Success, College Algebra, Medical

Billing Office Procedures, and other core courses.

Continuing Education: Preparing for Associates Degree

Skills: -Key 45 words per minute and 50 Shorthand

-Operate computer: Internet, E-mail, file management, word processing, database

management

-Excellent proofreader, good oral and communication skills, including grammar,

punctuation, and style

-Knowledge of Insurance terms and knowledge of Medical Terminology

-ClaimGear program Skills

-Entering payment and insurance information

-Photocopy and calculator equipment

-Organize and maintain filing system

-Promote Advertising

-Research account transactions

- Front Desk customer service

-CPR and First aid Certified

-Training employees in Hospitality

Employment: Hyatt Place Chesapeake, VA Gallery Host April 2010- Present

Checking Guests in and out

Making reservations

Data Entry

Accounts receivable

Food and Beverage

Bar and Starbucks

Hilton Garden Inn Chesapeake, VA Front Desk Agent Feb 2009- April 2010

Arrivals and departures of guests

Data entry

Customer Service to guests

Billing and Accounting

Myway program participation

Hilton Honors participation

CPR Certification

Catch me at my best Second place winner

Raise received for training other new associates March 2009

Reservation processing certificate March 2010

Hilton Indianapolis North Indianapolis, IN Front Desk Agent Ap 2008- Jan 2009

Checking guest in and out

Data Entry

Military Rooms Data Entry

Customer service to guest staying in Hotel

CRM Training Day in the life December 2008

Kiosk training Onq F226 July 2008

Hilton Service Animal Training July 2008

Hilton Honors and Myway program participation

Employee of the month August 2008

Wards Corner Beauty Academy Virginia Beach, VA Admissions Advisor

Dec 2007-Feb 2008

Create and promote new enrollment advertising

Meet weekly enrollment and appointment scheduling quotas

Collect, review and follow-up communications associated with new and current

enrollment

Organize and coordinate orientation activities

Utilize Microsoft Word and Excel for reports and documentation's

Organize and maintain filing system

Place corresponding orders with vendors for student books and uniforms when

necessary

Interact with faculty, staff, students, visitors and external agency personnel

Williamsburg Plantation Chesapeake, VA Aug 2007- Dec 2007

Confirmation Department

Utilize Microsoft Word and Excel to create productivity reports

Processed credit/debit card payments for approval/denial

Trained new employees

Customer callbacks

Created and assisted with travel itineraries

Electronic Data Services Medical Services Chesapeake, VA Aug 2006-Dec 2006

Call Center Representative

Inbound call center

Adjusted Medical and Dental Insurance policies

Washington Mutual and Rolls Royce

Adding/removing beneficiaries and dependents

Add/Remove policy options

Troubleshoot and assist with website navigation

Research account transactions

Database updates

Bed, Bath and Beyond Chesapeake, VA Nov 2005-June 2006

Sales Associate

Greets the customer within company standard

Practice suggestive selling, effectively handle multiple customers

Demonstrates knowledge of store products and services

Process returns

Stocked tables and stands

Home and Bridal registries

Trained new employees

Process sales via credit/debit cards, cash, check and gift cards

References: Sarah Kiddle Sales Coordinator Hilton Garden Inn 757-***-****

Lori Santiago Hilton Honors Manager Hilton Garden Inn 757-***-****

Ken Wollman Front Desk Manager Hilton Indianapolis North 317-***-****

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