Customer Service Technician
Resume:
Sidney Heath
*** ******** ***** **** ** * Fortson, GA 31808
*****-***@*******.***
Seeking employment as a Information Technology Specialist
Summary of Qualifications
. Experienced Information Technology, administrative, and technical
professional with expertise in complex troubleshooting repairs,
hardware/software installation, networking, and preventative
maintenance
. Existing A+ and N+ Certifications;
. Served as a network technician for 20 years in the United States Air
Force
. Possess a Secret Security Clearance
Employment History
Military Role Player, Aerotek, Inc, Ft. Benning, GA (July 2009 to present)
. In coordinates with Raytheon/SAIC and Military role players; as an One
Semi- Automated Force (One SAF) operator in coordinates with the Force
Battle Command Brigade and Below (FBCB2) operator to perform test
simulations suitable for supporting training, analysis, research,
experimentation, mission planning, and rehearsal activities.
Service Technician, Barrister Global Services Network, Inc., Hammond, LA
(August 2008 to present)
. Service, troubleshoot and repair HP, Cannon, Samsung, Brother, and
Dell printers to Component level.
. Installing Point Of Sale (POS) in stores
. Tattoo HP, Compaq motherboards after replacing motherboard.
. Service, troubleshoot and repair laptop computers. Replace
motherboards and CPUs.
. Assist customers with computer problems by accessing their computer
and repairing.
. Train customers on use of Microsoft Office and operation of computer.
Systems Customer Service Representative, Pitney Bowes, Inc., Columbus, GA
(January 2000- January 2007)
. Installed, and maintained, 40 networked computer hardware and software
. Performed troubleshooting on customer reported problems within
established standards.
. Utilized databases and other software to boost efficiency by 50%.
. Ensured compliance with safety regulations and organizational policies
and procedures.
. Scheduled and performed preventative maintenance in the Document
Messaging Division.
Lead Technician, Com-Link Plus, Phenix City AL (March 1999- July 2003)
. Installed software upgrades.
. Upgraded computer hardware.
. Removed viruses from computers and resolved customer reported
problems.
. Troubleshoot computers to component level and replace the component.
. Set wireless network and LAN for customer home or business.
Customer Service / Sales Personnel, Wal-Mart, Columbus, GA (October 1997-
January 2000)
. Supervised 15 personnel in the direction of daily administrative and
maintenance tasks.
. Planned and implemented equipment upgrades and new system
installations.
. Delivered customer service and work performance in a retail
environment.
System and Office Administrator, U.S. Air Force, Worldwide (May 1977 - May
1997 Retired)
. Ensured security of computer systems from fraudulent use and
unauthorized load of software.
. Implemented education, training, and awareness programs for
organization's small computer systems.
. Repaired computer hardware
. Maintained and monitored operations of complex military security
systems.
. Repaired complex electrical and mechanical aircraft systems.
. Performed a wide variety of administrative and office management tasks
including maintaining personnel files and processing various action
documents.
Education and Training
Associate of Applied Science - Networking Specialist, 2009
Columbus Technical College, Columbus, GA
Diploma - Electronics Technology, 1999
Columbus Technical College, Columbus, GA
Advanced PC Troubleshooting Seminar, 1996
Essential Seminars, Inc., Birmingham, AL
Office Administration Course, 1992
U.S. Air Force
Leadership and Management Development, 1984
U.S. Air Force
References available upon request.
Contact this candidate