Sales Customer Service

PATRICIA WILSON

**** ******* ***** ****

Manasquan, NJ 08736

732-***-**** (h) 732-***-****(c)

***********@***.***

OBJECTIVE

To obtain a challenging position, where my experience,

accomplishments, and education will

contribute to the success of your organization

PROFESSIONAL EXPERIENCE

SCHOLASTIC BOOK FAIRS, Cranbury, New Jersey

08/2003-Present

Sales Consultant

Responsible for $1.82 million territory servicing 450 fairs per year

. Acquiring new accounts and maintaining existing business

. Increasing fair count and revenue goals

. Event planning and scheduling

. Preparing and analyzing sales plan territory

. Maintaining timely and thorough pre-fair calls to each customer;

promoting book

fair programs and event participation strategies, influencing

customers to implement proven plans

. Providing quality service to customers and responding to their

needs

. Handling customer problems and recognizing issues

. Attending book fair exhibits & events

. Training and mentoring new sales consultants

ACHIEVEMENTS

. Increased revenue by 34%

. Increased fair count by 18%

. 2009 ranked first in the region for highest dollars in One for

Books program, highest cash conversions and highest net revenue

over budget

. 2007 and 2009 ranked first in the region for highest increase in

fair count

. 2006 ranked first in the region for highest increase in total

revenue

. 2003-2010 achieved fair count goal

. Perfect attendance award in 2004, 2005, 2006, 2007, 2008 and

2009

WALL TOWNSHIP SCHOOL SYSTEM, Wall, New Jersey

01/2001 - 08/2003

Substitute Teacher. Grades K-12

INVESTORS SAVINGS BANK, Colts Neck, New Jersey

10/1998 - 06/2000

Bank Teller

. Responsibilities included check cashing, processing money

transactions, and providing customer service.

DUN AND BRADSTREET, Berkeley Heights, New Jersey

09/1984 - 11/1986

Data Analyst

. Redesigned the 'Basic Information Form' with market research to

analyze businesses through computer analysis.

Business Analyst

. Analyzed financial strength of businesses, reviewed financial

statements, verified credit references and background

information, and assigned credit ratings.

GIMBELS, New York, New York

11/1983 - 09/1984

Buyer - Misses and Women's Sportswear

. Business analysis, six-month planning, organizing promotional

events and merchandise presentation, frequent market visits,

competitive shopping, and record keeping. Sales volume $3.7

million.

ABRAHAM & STRAUS, Short Hills, New Jersey

08/1980 - 11/1983

Manager - Moderate, Better, and Designer Misses Sportswear

. Sales volume $2.5 million

. Increased sales by 35%

. Responsibilities included merchandise presentation, six-month

planning, shortage and inventory control, training, hiring

and supervising sales associates, competitive shopping,

communicating with buyers and vendors, and record keeping.

. Supervised and evaluated staff of 25

Managed New Store Opening Special Assignment

. Merchandised all departments, worked closely with other managers

and sales associates as a team, and trained individuals

for management program.

EDUCATION

MONTCLAIR STATE UNIVERSITY, Montclair, New Jersey

. Bachelor of Science Degree in Business Administration

Concentration: Marketing/Management. Cum: 3.26

VOLUNTEER WORK

. Community Events Coordinator for the successful passage of the

1998 Wall Township School Referendum

. Board of Education Liaison

. Chairperson for Book Fair Fund Raiser and Yearbook

. Active member of PTG, PTO and Booster Club

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