Customer Service Project Manager

James M. Foytik

*** ****** ***** *********, ******** 60102

847-***-**** . ********@*******.***

MANAGEMENT: Printing / Publishing / Advertising / Marketing

Collaborative, organized manager and team leader with proven record of

establishing leading design departments and driving successful operations.

Quality-conscious director who ensures optimum customer satisfaction

through exceptional project oversight and hands-on application of design

and production techniques. Skilled trainer and mentor who improves

productivity and quickly transitions entire departments to new processes

while maintaining superior production and customer service levels.

Operations Management . Strategic Planning . Operations Development .

Process Improvement . Budgets

Creative Design . Team Leadership . Team Training . Trafficking .

Productivity Improvement . Presentations

Project Management . Team Development . Issue Resolution . Employee /

Customer Relations

PROFESSIONAL EXPERIENCE

ANDERSON DIGITAL SERVICES, Carol Stream, Illinois

Project Manager / Art Director - 2007-2009

Spear-headed all design department team efforts to develop and deliver

custom digital projects. Oversaw customer projects from conceptualization

through print media/Internet. Worked with customers to coordinate Xerox

Docucolor and Karat digital press projects. Collaborated with customers to

outline project requirements and coordinate digital job completion.

Designed and maintained company website.

Key Achievements:

. Increased customer distribution by designing variable data projects

using customer input and design knowledge.

. Improved customer satisfaction by leading all quality control and

packaging processes.

AMERICAN HOTEL REGISTER COMPANY, Vernon Hills, Illinois

Prepress Manager / Website Development - 1999-2007

Established PDF workflow processes to help drive the company's $600M in

annual sales. Implemented advertising for company websites, including all

graphics, logos, and design elements. Managed the 10-person design

department team development activity supporting company promotional

efforts, including design concepts for flyer covers and sell-sheets. Led

design conceptualization for flyer covers and sell-sheet projects.

Directed product photography department, producing 1,500 product shots

annually. Collaborated each week with e-Commerce and IT teams to develop

website and advertising strategies, including identifying advertising

design needs. Helped design numerous company websites. Managed freelance

photographers, printers, and designer teams. Trained hundreds of

employees, improving marketing, advertising, and sales results. Launched a

job tracking process for advertising projects. Helped select the company's

content management system (CMS). Contributed to the annual departmental

budget decision-making process.

Key Achievements:

. Decreased operating costs $200K annually by leading the transition of

the in-house prepress department to digital operations.

. Consistently delivered an annual 12-15% expense reduction.

. Reduced time and operating expense by creating new

advertising/merchandising processes.

. Developed and managed numerous databases housing over 65K

products/product information.

. Integrated all website product data, linking website, CMS, and

advertising/merchandising processes.

. Delivered the annual 2,200-page catalog and more than 100 campaign

materials.

JAMES M. FOYTIK

847-***-**** . ********@*******.***

ADDITIONAL HISTORY

BERLIN INDUSTRIES, INC., Carol Stream, Illinois

Prepress / Plate Department Manager

Established electronic prepress operations for the printing company with

$350M in annual sales. Designed prepress department, purchased equipment,

and selected employees. Developed CTP workflow, integrating electronic

prepress, plate, and press department functions. Developed prepress-

related department budgets and scheduled daily workflow. Managed 35 staff

on three shifts, training over 60 customer service, sales, and production

team members on digital processes. Visited customers and presented new

service offerings. Put new technology systems into place, including

Rampage Rip, Kodak Approval, Fuji Digital blueline, Creo CTP, and Agfa.

Key Achievements:

. Decreased outsourcing 70% by implementing in-house operations.

. Transitioned all production to digital processes by developing new

workflow processes.

. Increased customer satisfaction by training key customers on processes

and benefits.

STUDIO COLOR, INC., Lombard, Illinois

Vice President of Operations

Established configuration of the startup company's ROI. Instituted company

procedures and workflow processes. Managed all equipment purchases and

operation/troubleshooting. Scheduled and oversaw customer project

production. Maintained company budget and purchasing activity, tracking

expenditures. Performed stripping, contacting, and proofing on customer

projects.

Key Achievements:

. Operated studio equipment, including Crosfield scanner, Fuji Colorart

proofing and 3M Matchprint proofing.

. Maintained exceptional customer service levels.

EDUCATION

Bachelor of Science

DeVry University, Lombard, Illinois

TECHNICAL SKILLS

PC/Mac . Servers/Networking . Photoshop . InDesign . Illustrator . Acrobat

. Quark . FileMaker

Word . Excel . PowerPoint . Preps . Rampage

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