Customer Service Data Entry

IVONNE DIAZ

***** ********* ****.. ****** ******, Florida 34787

. 407-***-**** . ***********@*****.***

PROFESSIONAL EXPERIENCE

DISNEY RESORT

Concierge Assistance at Walt Disney Company

June 2006 to April

2010.

. Concierge Assistance with tickets, reservations, recreation.

. Assistants at the front desk with cashiers and Concierge desk.

. Communication with travel agencies and room control department when

reservation has problems.

. Translate at check in time to facilitate entrances to the hotel and

complete reservations.

. Resolve any guest problems at the time of arrival or during their

stays in Walt Disney property.

. Coordinate with bells services any guest request at check in time or

during staying.

. Make dinning reservation for guest during his stay.

. Coordinate dinner shows, DME pickups, boarding passes, etc.

. On Club level: arrange all setting for the different times, make sure

everything is in order, food in place and the guest's stay is as

flawless as possible.

. Provide full services for ours guest and accommodate any additional

needs/requests our guest with special needs and VIP on the concierge

floors, may require.

. Back office assistance, when needed (data entry, filing, copying,

miscellaneous as needed).

INTERSTATE INSURANCE SERVICE GROUP

Workers Compensation Claims Assistant

June 1993 to January

2003.

. Setting up Data Entry and Physical Claim Files

. Assistants entering providers, billings and certificates of insurance.

. Assistance with ordering supplies for the department, mail, copying

files, filing, miscellaneous as needed.

WAL-MART DISCOUNT STORE

Girl's And Infant's Department Assistant

September 1986 to

February 1994.

. Assistants in ordering and stocking of merchandise, maintain the

department's appearance.

. Assistants at the Customer service desk

. Assistance cashiering and translating for our Spanish speaking

customers.

WEBBER INTERNATIONAL UNIVERSITY

Library Student Aid

. Employed at Webber's library while attending the facility and working

a full time job.

Polk Community College

Teaching and Learning Center Student Aid

. Employed at Polk Community College's Teaching and learning Center

while attending the facility and working a full time job.

EDUCATION

Webber International University

Babson Park, Fl

Bachelor of Business Administration

1990 - 1991

Polk Community College Winter Haven,

Fl

Associates of Market Management 1985 -

1989

COMPUTER EXPERIENCE

Operating System: Dos, Windows XP, Windows Vista, excellent Microsoft

Office XP skills; Microsoft Excel; Microsoft Word; Microsoft Access, 60 wpm

and very experienced in Internet Explorer.

PERSONAL SKILLS

Well organized and able to accomplish tasks in a timely manner; excellent

planning skills and attentive to detail; ability to meet deadlines in fast-

paced environment; ability to work in a multi-cultural, multi-ethnic

environment with sensitivity and respect for diversity; independent thinker

and self-starter; strong problem solving and decision making skills; team

player; able to perform efficiently in a demanding, stressful work

environment; able to take initiative and willing to learn.

LANGUAGES

English: Native

Spanish: Spoken and reading

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