Customer Service Sales
Resume:
Heather L. Walters
**** ******* ***** ***** ****, Texas 78613 512-***-****
xperienced customer service representative professional known for accuracy, attention to detail and being
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a strong team player. Motivated, goal oriented and a well balanced employee.
Key Skills
Admin & Clerical Tasks
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Administration, Clerical, Data Entry, Office Supervisor and Receptionist
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Sales & Marketing
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Coordinator, Inside Sales, Sales Analyst, Sales Consultant and Sales Rep
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Accounting
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Accounting, Accounts Payable, Bookkeeping, Payroll
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Customer Service
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Customer Service Rep, Entry Level Customer Service
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Retail
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Retail Sales Associate, Store Planning
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General Insurance
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Account Handler, Claims Handler
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Knowledge of Microsoft Word, Excel, PowerPoint, and Project software
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Professional Experience
ACS Inc.
Service Representative
12357 Riata Trace Parkway
Austin, Texas 78727
August 2009 – July 2010
Provide administrative support to business operations by performing tasks such as budgeting, auditing,
forecasting, analysis, data entry, research, scanning and mail sorting. Responsible for data entry of
material from source documents, research and resolve inquiries from retailers and card holders to a
computer database. Transcribe pre coded and identifiable alphanumeric data from source documents
and phone calls into the EBT/Food Stamp systems. Ensure accuracy and completeness of data and logs.
Combine financial and operational management expertise with strong interpersonal and communications
skills to deliver consistent and accurate program results to clients. Multi tasking, retail, and financial
experience, and interpersonal communication skills.
Verizon FL Inc
Service Representative
821 1st Avenue North
St. Petersburg, Florida 33701
April 1998 thru June 2009
Responsible for analyzing customer accounts, correcting, and completing work assignments. Consulted
with customers concerning installation, disconnection, location movement, and feature changes.
Provided dates, times, and charges for all changes incurred. Provided cross training for fellow
employees, assisted supervisors in all fields, including assignments and placement for workflow, time
management, and backlog reports. Most recently working in the fiber solutions department, handling all
aspects of customers’ accounts. This includes order placement, error correction, and billing issues.
Inbound calls from techs and reps across the US. Meticulous accounting and record keeping skills to
ensure customers satisfaction and correct account information within our billing and data systems.
Kelly Services
Insurance Adminstration
9721 Executive Center Dr.
St Petersburg, Florida 33702
August 1997 thru December 1997
Worked on temporary assignment with insurance company. Responsibilities included establishing new
claims for customers, arranged for repairs, rental vehicles, and other services when required. Reviewed
files to ensure customer satisfaction in accordance with company policies.
Bill Jackson Inc
Data Processing/Cashier/Scuba Diver
9501 US Hwy 19 N.
Pinellas Park, Florida 33782
November 1995 thru August 1997
Responsible for assisting customers with various types of diving equipment and ensuring that said
equipment is properly sized for safety measures. Also handled purchases and returns with vendors.
Cashier duties included handling all sales and return processes, customer service, information, and
reception duties. Accomplishments include helping establish a new system of stock coordination,
facilitating better inventory control.
Publix
General Store Clerk
10496 Roosevelt Blvd
St. Petersburg, Florida 33702
Mar 1995 thru Oct 1995
Handled all duties for cashiers and baggers, including stocking and leveling shelves.
Pinellas Cinema 6
Supervisor
3690 70th Avenue North
Pinellas Park, Florida 33782
June 1993 thru March 1994
Responsibilities included maintaining supplies and delegating tasks to employees. Responsible for
customer service and staff concerns, scheduling, and balancing cash drawers.
Education
Austin Community College
EMS January 2010 to Present
NAUI Scuba Diving Certification
1996
NAUI Advanced Program
1997
High School Diploma
June 1995
References
Ms. Lisa Poulin
Tampa, Florida
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Mrs. Maribel Ambriz
Georgetown, Texas
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Mr. David Durward
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Hutto, Texas
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