Customer Service Manager

**** *. ******* *** ***** Number: 480-***-****

Unit 279 E-mail Address: ********@*****.***

Mesa, AZ 85202

Mark W. Gawlik

Objective Seeking a Customer Service Associate position to utilize my

skills in an organization., allowing me to work with a multitude of

experienced customer service personal to help me grow both professionally

and personally into management.

Core Competencies *Team Leadership & Training. *Time & Behavioral

Management. *Community Outreach & Services. *Operations

Management. *Cross-functional Team Coordinator. *Conflict &

Dispute Resolution. *Policy & Procedures Administration. *Vendor

Relationships. *Counseling & Coaching. *Ability to type

70 WPM and 10-Key. Extensive development of

subordinate management.

Education 09/2005 - 12/2005

Arizona State University West Glendale, AZ

College of Global Business Management for a degree

in Accounting and Marketing.

Professional Human Resources Assistant

Experiences Republic National Distributing Company Phoenix, AZ 08/10-

Current

*Complete development of Human Resources filing system. *File

confidential information for Payroll and Human Resources.

*Assist associates with answering questions. *Process confidential

information for fellow associates.

Assistant Manager

Paradise Bakery & Caf Chandler, AZ 01/08-07/10

*Multi-Unit Manager. *Staff and operate location and increasing

profits. *Manage shifts efficiently. *Manage inventory and order

guides including prep lists, cash management, scheduling and

management of P&L statement. *Development of Trainers, Training

Coordinators and Shift Managers. Motivate employees to perform most

effectively by using well betters and giving positional speed tips.

1342 W. Emerald Ave Phone Number: 480-***-****

Unit 279 E-mail Address: ********@*****.***

Mesa, AZ 85202 Page 2

Mark W. Gawlik

Professional Co-Manager

Experiences Wendy's Glendale, AZ 08/05-01/08

*Staff and operate location and increasing profits. *Manage shifts

efficiently. *Manage inventory and order guides including prep lists,

cash management, scheduling and management of P&L statement.

*Focus on training and coaching staff to reach all Speed of Service

goals. *Development of Crew Leaders, Shift Managers and Assistant

Managers. *Conduct evaluations on all subordinate managers.

*Evaluate all store employees on yearly reviews. *Motivate employees to

perform most effectively by using well betters and giving positional

speed tips.

Vice President of Operations

Drive Line Service Peoria, AZ 10/04-01/06

*Greet customers as they enter the building. *Answer phone calls and

transfer them to appropriate department. *Manage staff. *Provide shop

quotes. *Develop customer marketing database. *Design all external

marketing material. *Write estimates and service quotes/invoices.

*Complete local taxes. *Develop and maintain company website.

*Experience with Quickbooks.

Website Developer

Extrication Concepts Phoenix, AZ 05/04-01/10

*Develop company website and maintain new information including

coding and Photoshop. *Purchase and register company domain. *Promote

new and existing services. Development of print media and newsletters.

Develop and advertise for sub-company Junkyard Dog Industries.

Professional ServSafe Food Protection Manager

Certification & Skills Microsoft Office Suite Advanced

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