Project Manager Sales

Greg Couture

*** ********** ** *******, ** *****

****.*******@*****.*** +1-917-***-****

executive Summary:

Executive manager with hands-on experience leading research & development,

systems integration and solution deployments within the Telecommunications

and IT Industries. Proven track record of converting business strategies

and technological challenges into profitable solutions directly benefiting

my customers and my employer

Experience:

Fine Point Technologies Inc., nEW YORK, ny

2002 - 2010

Vice President of Operations & Development

Customer experience management, support automation and remote device

management solutions for broadband and mobile service providers. Defined

all technology strategies with direct responsibility for research and

development, quality assurance, product management, pre-sales, project

management, professional services, support procurement, LAN/WAN networking

and managing technology throughout multiple offices globally

. Hands on management of software development life cycle and product

roadmaps for a portfolio of solutions and services generating over $6

million in revenue annually. Deployments include Verizon, Verizon

Wireless, Telmex, Telefonica, Hawaiian Telcom, Cavalier Telephone, and

Vonage.

. Executed all technical and operational aspects of a formal OEM

agreement with Telcordia Technologies, Inc to increase product sales

by 100% by expanding and strengthening distribution for all Fine Point

solutions globally.

. Conducted all technical due diligence for Fine Point's most recent

acquisitions Q Inc. and Pervenio both mobile device management

solutions.

. Generated $5 million in revenue by executing low level code reviews to

support legal actions against three major tier 1 global

telecommunication service providers for software piracy.

. Led teams of 50 plus people to develop, QA & deploy leading edge

support automation and remote device management solutions focused on

the subscriber experience within the mobile and broadband markets.

. Developed customer specific business cases, return on investment

financial models, market research and competitive benchmarking,

tracked key market indicators and analyzed subscriber trends to ensure

solution deployments would reduce existing costs by 25% to 40%.

. Managed P&L for all research and product development, sales support,

product integration and deployment, with an average budget of $1

million.

QUARTET SERVICE CORPORATION, NEW YORK, NY

2001- 2002

Account Executive & Project Manager

IT solutions and services for small to mid-size businesses,

responsibilities included: Sales, pre-sales engineer, project management,

account management; support and billing conflict resolution. Worked

directly as project manager and technician after closing accounts,

architecting, installing, supporting and repairing client networks

. Secured $25,000 in new recurring revenue each month to ensure each

Network Operation Center (NOC) was profitable

. Project managed the installation of NOCs throughout SL Green property

portfolio in New York City to optimize efficiency while keeping the

upfront investment manageable.

. Restored telecommunications services in Manhattan during October and

November of 2001.

Digisoft Computers Inc., New York, NY

2000 - 2001

Director of Operations & Client Services

Automated call center solutions for all industries, responsibilities

included: Account manager for 300+ active clients, pre-sales engineer,

solution design, project management, CTI integration and support.

. Streamlined pre-sales to customer deployment process directly

increasing customer satisfaction and product revenue by 100%.

. Generated over $1 million in revenue through customer referrals and

direct sales.

. Project managed the real time conversation and live cut over for NY

Presbyterian Hospital form a Novel DOS based inbound/outbound call

center to a Windows NT environment. The project was planned and

executed in less than one week, without bringing down the call

center at anytime.

Nidera Inc. Stamford, CT

1999 - 2000

Logistics and Accounts Payable

Managed/tracked physical commodity receipts/delivery; pricing of basis

trades against futures; Recorded liquidated transactions in position

management system, and the associated P&L in accounting; Daily confirmation

of futures and options transactions with CBOT; Supported and monitored

overall commodities position report totaling over $20 million daily.

Education: BA Political Science (1999)

Colorado State University, Fort Collins, CO

Computer Skills:

Software: Windows 2003/2000/NT Server, Windows workstations

95/98/ME/NT/2000/XP/Vista/7 and supported applications eg. MS Project. MS-

DOS. Red Hat Linux Enterprise 4/5, Fedora Core 3/4/5. Ubuntu, GNOME, and

Macintosh 8/9/10.x. MS Exchange Server 5.5/2000/2003/2007, Sendmail. ODBC

compliant databases eg. MySQL, Access, SQL Advanced & Enterprise Servers.

Iron Mountain, CVS, Veritas Backup Exec, CA ArcServe. TAPI & TSAPI.

Salesforce, Microsoft CRM, SharePoint and Remedy. Norton Antivirus, Zone

Alarm and many other software based firewalls and anti spyware eg. MS

AntiSpyware. CanIT spam filter. VNC, Remote Desktop, SSH clients eg. Putty,

SSL Explorer, Symantec PCAnywhere, iLinc, & WebEx

Hardware: Switches, Routers, Hubs, Access Concentrators, BRAS, DSLAMs,

CPE, ONTs, OLTs, Nortel and Avaya PBX systems. WatchGuard and Cisco

Firewalls. SUN, Dell, HP/Compaq 1U/2U/4U servers and Intel, SUN and

Motorola ATCA platforms. SAN servers eg. Buffalo. OC3 and DS3 interfaces.

Dialogic ISA and PCI cards

Networking: OSI and DOD Networking Models; Ethernet, ATM, Frame Relay,

Fiber & Token Ring; PPP, DSL, PON (A/B/E/G), TDMA (GSM), GPRS, EDGE, CDMA,

CDMA2000, LTE, WiMAX, TCP/IP, IPX/SPX, OSPF, MPLS, IPSec, PPTP, HTTP, SNMP,

TELNET, WINS, DNS, DHCP, MIME, POP3, SMTP, FTP, RTP, RTCP, IMS, IGMP, RTSP,

SIP, MGCP, SGCP, SDP, SSL, & TLS, CHAP & PAP. CWMP (TR-069) & OMA DM

Development Languages: Extensive experience managing and monitoring Windows

and Linux development in C, C+, C#, Borland Delphi, XML. SOAP, PHP, Perl,

CGI and ASP. Proven software development life cycle for user space and

kernel development. Third party installers eg. InstallShield, Wise, as

well as Red Hat Package Managers (RPM)

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