Customer Service Representative
Resume:
Erick J. Anderson
***** ***** **. *********, ** *4120
ablo9z@r.postjobfree.com
OBJECTIVE: To gain employment in a company with a 21st Century mindset:
goal driven, innovative, and striving to meet the needs of America.
Professional Profile
Customer Service Representative, proficient in financial, retail and
hospitality industries. Experience in project management, financial
reporting, cash handling, inventory management and product sales. Hard
working, punctual, friendly, takes pride in meeting customer needs.
Experience
Admiral Security Services- Special Police Officer February 2010-May 2010
Bethesda, Maryland
To protect clients interests, as well as provide safety for personnel,
properties, and the general public who visits the premises.
? Provide excellent customer service by being respectful
and job mannered
? Observe and Report any and all activity on job site and
surrounding areas
? Maintaining a safe and comfortable environment on Loading
Dock
? Experienced in the operation of video surveillance
? Provide reports and keep daily & hourly logs
? Experienced in operating a two-way radio
US Bank - Customer Service Representative April 2008-June
2008
Maple Heights, Ohio
Accountable for maintaining a continuous and productive pace in the Bank.
. Excellent customer service skills, informative, cooperative and
trustworthy
. Multi-tasker: processing multiple transactions daily consisting
of deposits, withdrawals, and payments
. Attention to detail: completed daily reports and balanced cash
drawer
. Greeted customers and assisted with accounts on a daily basis
. Exceptional communicator and problem solver
. Responded quickly to shifting priorities using good judgment
Fifth Third Bank - Lead Customer Service Representative May 2007-
March 2008
Maple Heights, Ohio
Coordinator, responsible for keeping the teller line productive, motivated,
and clean, in conjunction with enhancing the operational flow of the Bank.
. Processed multiple transactions daily consisting of deposits,
withdrawals, and payments
. Cross-sell products such as depositor accounts, credit cards,
loans, and
investments
. Maintained the load and process transactions made through the
ATM and night depositor box
. Completed daily reports and balance the drawer and vault
. Assisted with training, developing and evaluating new tellers
. Confidentially protected proprietary information
Adecco Employment Services - Temporary Production Worker Oct 2006- March
2007
Beachwood, Ohio
. Short term assignments in food production: prep, packaging and
distribution
Shell Service Station - Customer Service Representative July-
Oct 2006
Beachwood, Ohio
Managed daily customer sales: balanced cash drawers, maintained a
safe/clean environment and monitored/managed inventory and stocked
products.
. Balanced drawer multiple times per shift and deposited cash into
safe to reduce risk of theft.
. Quickly processed customer sales during peak hours to meet
customer expectations
. Verified age for purchasing regulated products
. Compiled daily sales reports
. Received several praiseworthy comments from customers on
maintaining and operating a clean and friendly environment
Home Rehabilitation/Construction - Laborer May 2004-June 2006
Cleveland, Ohio
Rebuilt, demolished and renovated home for resale
. Completed work quickly and safely to meet contract and deadlines
. Renovated homes to meet inspection requirements
Worked part-time while enrolled in high school
2000-2004
Ruby Tuesday Restaurant - Host Dec-2003 May-2004
Richmond Heights, Ohio
Made reservations, seated customers and served as back-up to servers during
peak periods.
. Seated customers quickly, maintaining the flow of restaurant
service
. Arranged seating charts accurately to expedite customer service
Great Steak & Potato - Crew Member Oct-2002 Feb-2003
Beachwood, Ohio
Prepared orders to customer specifications timely and accurately
. Cooked and prepared orders correctly in a fast paced environment
. Cleaned food prep and service area to consistently exceed health
standards
. Operated cash register without error
Focused on studies full time in high school.
2001
Auntie Annie's Soft Pretzels - Crew Member Sept-Dec 2000
Richmond Heights, Ohio
Worked as a team member in completing orders and maintaining a clean
environment, in an effort to meet company and customer expectations.
. Prepared orders to customers specifications
. Completed reports to track inventory
. Advertised product samples to gain customers
. Operated cash register without error
Education
Cuyahoga Community College - Warrensville Heights, Ohio March-2007
21st Century Teller Certificate Program
Charles F. Brush High School - Lyndhurst, Ohio June-
2004
Graduated Merit Roll
Diploma-College Prep
Skills
. Proficient in Microsoft Word, Excel, and Power Point, Web base
applications
. Completed Shell Service Station Customer Service Training
Program
. Completed 21st Century Teller Certificate Program
. Daily financial reporting
. Cash handling experience, utilizing 10 key calculator
. Keyboarding/typing and personal computer skills
Community Service
. Volunteered for Brotherhood Organization at East Mt. Zion
Baptist Church guiding Young men in a positive and spiritual
direction.
. Volunteered for East Mt. Zion Baptist Church in Lifeline a food
drive for poverty stricken and homeless people.
REFERENCES
Pastor Harold B. Hayes Jr. Mr. Anthony Webb
Hunter Memorial A.M.E. Church Senior Contract
Specialist
4719 Silver Hill Road Health & Human Services
Suitland, MD 20746 Rockville, MD 20857
Michael Dixon Kenneth Wong
Guidance Counselor Progressive Insurance
Charles F. Brush High School 1345 Cleveland Heights Blvd
13263 Cedar Road Cleveland Heights, OH 44121
Cleveland Heights, OH 44118 216-***-****
Ellen Adams
Instructor
Cuyahoga Community College-Corporate
7830 Royalview
Parma, OH 44129
Contact this candidate