Customer Service Quality

Yin Wang

**** * ****** #****

Plano, TX *****

Phone: 214-***-****

Email: ************@*******.***

Seeking a full-time or part-time job in the field of finance or HR field.

(An internship opportunity would be considered.)

Education 1. 2008-present MBA, concentration in Finance (GPA:

3.77)

Texas A & M University - Commerce

2. 2007-2008 Associate of Education (GPA: 3.75)

Collin County Community College

3. 1987-1991 Bachelor of Arts (GPA: 4.0)

Tianjin Foreign Languages Institute, China

Working Experience

1996-2006 Tianjin Smith Kline & French Labs, Ltd Senior Quality

Specialist

2004-2006 Handle customer complaints in both oral and written

form.

Provide technical support and training to sales'

branches

located in various part of China.

2000-2003 In charge of change control system implementation and

maintenance. Provide technical support and training to

relevant departments involved.

1996-1999 Responsible for quality department internal audit.

Provide

support and training to relevant departments

involved.

1992-1996 Tianjin Smith Kline & French Labs, Ltd Assistant to Quality

Director

. Management: oversee a group of 20 quality inspector; prepare and

submit

monthly quality meeting to US headquarter. Track quality

issues

and corrective actions.

. Finance: prepare annual departmental budget, allocate and monitor

actual

expenses to appropriate account entry. Work with finance

department to control departmental expenses as required.

1991-1992 Tianjin Fuyuan Food Ltd. Program Coordinator

. Communication: Work with foreign experts to ensure new projects' proceed

as

planned.

. Coordination: Responsible for coordinating works between new

installation

projects.

Personal Information

Currently I am pursuing my MBA degree concentrated on Finance at Texas A &

M University - Commerce. Expected graduation date is May, 2011.

Skills and Strengths

[pic] Rich experience in team building, project management

[pic] Proficient in use of Microsoft Word, Excel and Powerpoint

[pic] Solid customer service and management experience

[pic] Hard-working and goal-oriented

Fluent in Mandarin Chinese and English[pic]

Contact this candidate