Customer Service Sales

*** *. ****** ***** *****

Redlands, CA *****

Phone 909-***-****

************@*****.***

Summary Enhancing operational performance within an office setting is the

result of utilizing superior organizational abilities and excellent

communication skills.

Employment Oct. 2005-Mar. 2010 Medical Real Estate Development

Temecula, CA

Executive Assistant

Provided administrative support to owner/partners. Enhanced company

networking system, improving channels of communication internally.

Devised more efficient system for tracking customer service

satisfaction. Met deadlines consistently. Composed and developed

client communication. Scheduled and coordinated meetings. Maintained

calendars, made travel arrangements. Created marketing materials and

assisted in development of marketing plans. Maintained payroll/HR

records and client financial information in confidential manner.

Managed QuickBooks, a/r, a/p. First point-of-contact for clients/sales

calls.

Jan. 2005- Oct. 2005 Redlands School District

Redlands, CA

Substitute Teacher

Established safe and productive learning environment, assuming all

classroom responsibilities, including instruction and administrative

tasks. Effectively adapted to different ages and settings providing a

positive atmosphere.

June 2002-June 2004 UC Riverside

Riverside, CA

Administrative Assistant

Provided administrative support to Assistant Vice-Chancellor and eight

project managers. Coordinated meetings for staff, university

personnel, and consultants. Composed and developed client

correspondence, managed calendars & made travel arrangements. First

point-of-contact for office.

March 1989-Nov. 2001 L'OREAL Cosmetics

Inland Empire

Sales Rep/Customer Service

Managed retail accounts in assigned territory through all phases of

sell-through. Met and or exceeded sales goals every year. Provided

excellent customer service and created merchandising opportunities for

increased sales.

Education October 2004 University of Redlands

Redlands, CA

Multiple Subject Teaching Credential

December 1978 UC Riverside

Riverside, CA

Bachelor of Science - Sociology

Summary of

Qualificatio ( Self-starter ( Organized ( Team-player ( Efficient multi-tasker

ns

Jeanne Donaldson

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