Customer Service Assistant

PROFESSIONAL EXPERIENCE

EVANS REAL ESTATE, Hopkinsville, KY

Assistant, 2009 - Present

. Answer and field calls

. Create and modify documents

ESSENCE Magazine, New York, NY

Sponsorship Coordinator, October '07 - 2008

. Helped manage sponsor accounts and executing benefits (pre-planning

and on-site execution)

. Participated in weekly/biweekly calls with sponsors; prepared agenda,

tracked items

. Helped develop and execute sponsor activation and managed on-site

logistics

. Assisted in day-to-day management and communication of outside

activation team

ESSENCE Magazine, New York, NY

Sponsorship Assistant, 2007-October '07

. Responsible for supporting the sponsorship department in servicing

clients, developing benefits and executing promotions

. Assisted with sales presentations and marketing materials (proposals,

handbooks, recap reports)

. Coordinated client site visits, managed and maintained department

information sources (update resource guides, shared drives, and

intranet) for the department

. Coordinate travel arrangements, organized calendar and department

expenses

Fast Payday Loans of Kentucky, Bowling Green, KY

Assistant Manager, 2006 - 2006

. Managed new and existing accounts including collections, customer

acquisitions

and business development

. Responsible for daily operations of the business office and managed

grassroots marketing efforts

Desa International, Bowling Green, KY

National Account Customer Service/Sales Analyst Assistant, 2005-2006

. Managed analysis on key accounts from Home Depot

Worked with organizational database to organize and activate new

orders and track information on customer status

EDUCATION

. Bachelor of Science, Marketing, Western Kentucky University, 2004

AFFLILIATIONS

. Western Kentucky University Alumni Association

. Delta Sigma Pi Fraternity

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