Customer Service Sales
Resume:
M ike Isaac Orcel
* ***** **., **** *****, Fl. **164
**********@***.***
OBJECTIVE
I.T Technician
An entry level position using proven technical skills.
PROFILE
Familiar with All Microsoft components, data input and document preparation applications.
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Proficient with computer language such as HTML/XHTML.
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Expert in installing, configuring and maintaining personal computers and networks.
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Able to learn new computer programs, applications, computer languages quickly and a pursuant of
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several degrees in the Technical field.
Knowledge of PC setup and network TCP/IP and wireless connectivity installation, as well as various
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peripherals, data entry, and file updating. • Proficient in Windows (’95, 2000, Me, XP, Vista,
Windows 7), Mac, And Linux Operating Systems.
Experienced in system operations training, collections, database, and customer service.
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Has experience with Tandberg Video VOiP (Voice Over IP) systems
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EMPLOYMENT
Daytona State College, Daytona Beach, Fl. 2006 2008
IT, Student help Desk assistant.
Responsible for IT and system programming, answering work orders from the Help Desk department
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in regards to hardware and software malfunctions on faculty/staff computers.
In charge of student graphic design/computer lab, opening procedures, technical assistance, and
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light tutoring help to students attending the college.
Responsible for maintaining the help desk, a phone line for faculty/staff, and students questions and
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concerns, as it refers to computers and technical assistance.
Working with and maintaining Tandberg Video VOiP (Voice Over IP) systems and I.T.S. (Interactive
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Television Systems) in classrooms.
Daytona State College 2007 2009
Lab Coordinator/ Lab Tech for Adult Education Department.
In charge of the Adult Education departments computer lab.
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Responsible for maintenance and upkeep of lab computers, LAN access, and programs.
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Responsible for entering new students into the system, and doing light tutoring when the occasion
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arises.
Provides technical support to faculty/staff, and students in the areas of hardware, network and
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s oftware.
Staples 2005 2006
Computer sales/repair associate.
Retail sales of computers and computer related products.
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Responsible for answering customers questions about products, repairing products under warranty
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through Staples.
Constantly staying informed and up to date on new products, systems, and processes.
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EDUCATION
Advanced Technology Center, Daytona Beach, Fl. 2005 Present
Associates of Science Degree: Computer Engineering Technology
Associates of Science Degree: Recording Arts Technology
Courses include Computer Engineering, Computer Science, Networking, Operating Systems,
Electronics, and Audio Engineering.
D.A.S.H, Miami, Fl. / F.P.C.H, Palm Coast, FL 2001 2005
Major: High School Diploma
Courses include Video Production, Audio Technology, Art History, Painting and Drawing, Drafting, Web
Design and Graphics, Networking, Programming.
References
Available upon Request.
Contact this candidate