Customer Service Representative

Nina N. Nixon

*** ********* ***

Pemberton, NJ **068

609-***-**** (home)

609-***-**** (cell)

****.*****@*****.***

Objective:

• To obtain a position in which I can utilize my skills and education with a

company, as well as contribute to the growth of the organization.

Profile:

• Highly motivated with the desire for continual growth and

development.

• Creative, analytical, flexible, and task oriented in completing

assignments.

• Personable, with the ability to communicate/interact well with

others.

• Able to maintain confidential information.

Education:

Jan. ’10 to Keller Graduate School of Management Philadelphia, PA

Present Master of Business Administration

Major: Master of Business Administration

Graduate Certificate in Information Security

Expected Graduation: March 2011

Oct. ’03 to DeVry University North Brunswick, NJ

Mar. ‘07 B.S. Business Administration

Major in Business Administration;

Minor in Business Information System

Earned Bachelor Degree on March 4, 2007

Coursework Included:

• Marketing • Visual Basic • Operations Strategy • Project Management

• Finance • Economics • Business System Analysis • Financial Accounting

• Integrated Computer Apps w/Lab • Managerial Accounting

Sep. ’00 to Burlington County College Pemberton, NJ

Jun. 02 A.S. Business Administration

General Coursework included: Psychology, Finance and other

general courses

Sep. ’95 to Pemberton Township High School Pemberton Township, NJ

Jun. ‘99 H.S. Diploma

Experience:

Jun '07 Randstad/AT&T Monmouth Junction, NJ

to Jun '09 Customer Service Representative

Responded to written and telephone requests for telephone line

repair.

Created repair tickets, entering the correct trouble code and

trouble description

Obtained and examined all relevant information in order to assess

validity of complaints and to determine possible causes of trouble

Recorded details of inquiries, complaints, and comments, as well

as actions taken during process of repair

Jun '01 Ft. Dix Flower Shop/Teleflora Wrightstown, NJ

to Jun '07 Cashier/Florist

Resolved customer complaints.

Stocked shelves, and marked prices on shelves and items.

Conferred with clients regarding price and type of arrangement

desired and the date, time, and place of delivery.

Unpacked stock as it came into the shop.

Performed retail service duties such as, serving customers,

answering telephones, selling giftware items and receiving

payment.

Jun '01 Comp USA Moorestown, NJ

to Sep '01 Cashier

Issued receipts, refunds, credits, and change due to customers.

Maintained clean and orderly checkout areas.

Requested information and assistance using paging systems.

References: Available upon request

Contact this candidate