Customer Service Assistant

Sui-Ching Helene Poy-Kujawski

*** ***** ******, **** #*, West Chicago, IL, 60185

630-***-**** (C) Internet: *********@*****.***

WORK EXPERIENCE

COMMUNITY HIGH SCHOOL D94 West Chicago, IL 60185

Program Assistant (LD Team)

Focusing on assisting high school students in various subjects (English,

Physical Science and Biology and Study Skills) Modifications to part of

the class curriculum to enable LD students to grasp the concepts that the

subject teacher is conveying during class.

LA PETITE ACADEMY PRESCHOOL Oswego, IL 60504 (Aurora, IL 60504)

Program Assistant Director / Academy Director

Focusing on enriching the education of young children; dealing with the

progression of various fine/gross/socio-emotional skills and guiding

children, aged between 6 weeks through 12 years. Ensuring that weekly

tuition is collected from the responsible parties and relevant fees are

applied if/when it is required. Responsibilities include, but not

limited to, opening / closing up the Academy; ensuring curriculum is

followed by the staff; training new staff; administration duties and

supervising up to 12 staff members.

EDWARD MEDICAL GROUP Naperville, IL 60540

Patient Service Representative

Greeting & registering patients, for in-patient, outpatient & emergency

appointments. Ensure that patient's insurance documentation and

demographics are correct. Advise relevant Physicians/Nursing Staff that

their patient(s) have arrived for their appointments. Schedule follow-up

appointments & diagnostic testing; collect applicable insurance co-pay at

the time of service & balance accounts receivable at the end of the

shift. Confirmation calls to patients to remind them of their upcoming

appointment. Directing multiple telephone calls to relevant extensions

(i.e.: Triage, Billing, Medical Records) & liaising between

Physicians/Nursing staff with patients on the telephone.

AMERICAN AIRLINES Heathrow Airport-London, UK.

Senior Airport Operations Agent / Training Instructor / International

Flight Departure Coordinator

Various functions performed, including meeting inbound/operating outbound

flights to/from various International Cities serving out of London

Heathrow Airport. Accommodation of passengers; handling oversold flights;

re-booking & ensuring passengers get to their chosen destination on the

first available flight. Issuance of Denied Boarding Compensation

Vouchers. Arrange special service assistance for disabled passengers &

unaccompanied minors. Verify passengers Documentation are correct before

boarding and handing over completed passenger manifestation & relevant

paperwork to the Purser. Ensure that all problems are rectified at the

time of securing of aircraft. Relaying relevant information to Flight

Operations, via Radio Communication before final door closure & flight

dispatch. Ascertain that the flight is security cleared and departs on

time. Instructed / trained newly hired Passenger Service Agents for

Gates & Check-In Departments. Designed and created instructional manuals

for Sabre software us; explaining various aircraft types with full color

photographs and seat map illustrations.

Specialized Training / Other Airlines Handling

> Authorized clearance to London Heathrow Airport Airside Areas:

Terminals 1, 2, 3 & 4.

> Licensed Jet Bridge Operator (Aviolander and Glostersario) &

Airside Driver for passenger transportation.

> Jet Aircraft Door Opening & Securing: Boeing Aircraft 737, 757,

767, 747, McDonnell Douglas Aircraft MD11, DC10, Airbus

Aircraft A300, A310.

TRANS WORLD AIRLINES Heathrow Airport- London, UK

Customer Service Agent (Part Time)

Responsibilities included a variety of airport functions, regarding

questions regarding schedules; fares & reservations; issuing tickets with

seat assignments; baggage check-in; lost baggage claims; ensuring travel

documents were correct and resolving any customer issues. Working

alongside Special Services (VIP Passengers), Special Assistance (Help

Desk), Royal Ambassador's Club trained in PARS reservation system.

EDUCATION & QUALIFICATIONS

WAUBONSEE COMMUNITY COLLEGE, Aurora, IL

ECE Under-Graduate:

THE LONDON INSTITUTE OF ART AND DESIGN, London, UK

College for the Distributive Trades, Charring Cross Road, LONDON, WC2, UK

Business & Technician Education Council, Diploma in Design & Art / Visual

Merchandising (Equiv. to U.S. Associates in Arts Degree)

AWARDS RECEIVED / ACHIEVEMENTS

. 1995 Design for "London Heathrow 5th Anniversary Commemorative Pin"

. Member of Phi Theta Kappa Collegiate Society 2003, Waubonsee

Community College President's List & National Dean's List 2003

. Solely raised $905 (2005) & $780 (2007) for "Make A Wish

Foundation" and "Locks of Love".

. FCC Licensed Ham Radio operator

VOLUNTEER WORK

. Personal Assistant an Author on book signings at Children's

Memorial Hospital, Chicago, IL & Gillette Children's Hospital,

Minneapolis, MN

. Joni Erickson Tada's Midwest American Disabilities Association

(ADA) Event 2000, Chicago, IL.

. Illustrator (Web Design/Graphic Illustration/Adobe Illustration)

and Public Relations Assistant for a Not-for-Profit Organization.

. Designed the current logo for "Warden Martial Arts - Martial Arts

In Motion", Aurora, IL (Gratis)

REFERENCES

1: Cindy Bedford - Science Facilitator, D94 630-***-**** 3:

Kathi Fischer - Director, Rogy's Preschool 815-***-****

2: Cassandra Wedderien - Former colleague 630-***-**** 4:

Shannon Sanchez - Reading Specialist, D94 708-***-****

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