Sales Customer Service

Harry W. Sauerhoff

*** ***** **, ***. *

Albuquerque, NM 87108

Home phone: 505-***-****; cell phone: 505-***-****

*********@***.***

Strengths:

. Excellent communicator

. Good at deescalating irate customers

. Call center/customer service experience

. Excellent computer skills

. Problem solver/troubleshooter

. Persistent

. Team player

. Teaching skills

. Type WPM = 45+

Technical

Skills: Computer applications/usage

. Writing software in Visual Basic, Java, COBOL, Access, SQL,

Oracle, HTML, JavaScript, XML, Perl, C++, C, dBase IV,

FORTRAN, & RPG

. Familiarity with Microsoft operating systems and Unix

. Proficiency with Microsoft Office

. Analyzing data, testing, debugging, and producing reports

. Create and manipulate databases, design forms, write

flowcharts

. Web Page Development

Experience: The Hoppe Team/ Global Security Agency, Appointment Setter

(telemarketer), 2008 - 2010

. Telephone prospects to set up appointments for home and

business alarm salesmen (commission only)

. Research sources of leads and new sales pitches

N.M. State Human Services Dept., Family Assistance Analyst

(caseworker), 2005 - 2007

. Interviewed clients for food stamps, Medicaid, and cash

benefits

. Made decisions granting benefits according to policy

guidelines

. Managed case load of over 700 families

. Processed benefits on computer system

N.M. State Motor Vehicle Division, MVD Clerk, 2003 - 2005

. Issued drivers' licenses, auto titles, registrations, &

license plates

. Ran help desk, administered road & written tests, ran cash

register

Herbalife, Supervisor & Sales Agent, 2001 - 2003

. Sold health, nutrition, and weight loss products

. Did advertising, recruited sales people

> Attended school (CNM) full-time 1999 - 2001

Sprint Business Group, Inside Sales, Sales Associate, 1998

. Sold long distance service by cold calling business owners

on phone

. Handled customer care on computer for accounts

. Participated as a member of a successful sales team

Harry W. Sauerhoff Page 2

MCI, Telephone Sales Professional (telemarketing), 1994 - 1998

. Sold long distance service to residential prospects by

telephone

. President's Club runner-up, 1995

. Used MCI's computerized sales system

. Served as part of a competitive team within the company

Education: Arizona State University, Tempe, AZ

Bachelor of Science in Computer Information Systems, GPA 3.4

Central New Mexico Community College, Albuquerque, NM

Certificate with Honors in Computing Technology, GPA 3.9

(85 credit hours)

Military: Served in the United States Navy, Honorable Discharge

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