Customer Service Manager
Resume:
Roxanne W. Traylor
Contact Information: *** Cedarwood Dr, Slidell, LA 70461 ? 985-***-**** ?
PROFESSIONAL SUMMARY
Perform a diversity of clerical duties in a fast paced technical
environment. To exercise the ability to work independently in performing
tasks. Examples of duties include:
? Customer service professionalism ? Answering phones
? Working reports - Basic Excel ? Scheduling appointments
? Working directly with field technicians ? Data entry
? Intermediate Word Processing ? Multi-tasking
in fast paced environment
CAREER HISTORY
2006-Present Dispatcher II, Charter Communications
?Answering all incoming calls from call centers and field
technicians and assisting accordingly
? Data entry for entering and activating equipment on
accounts
? Scheduling appointments
? Work KMS forms for the entire LA KMA and daily log
? Work outage and past pending reports
? Dispatching work accordingly to field staff
? Creating emails and passwords for customers
? Troubleshooting equipment with field technicians
2006. Dispatcher, Cable Marketing and Installation
? Answer all incoming calls to assist field technicians
? Enter and activate all equipment on accounts
? Schedule appointments
2005. Secretary/Treasurer, Northshore Contractors, LLC
? Preparing proposals
? Accounts payable and receivables
? Scheduling appointments
? Answering phones and sending and distributing faxes
accordingly
1997. Receptionist. General Mill Supplies
? Answer all incoming phone calls and
distributing calls to
proper employees, supervisors and
management
? Data entry -inputting all sales orders to be disbursed
through
warehouse for shipping
? Checking inventory count data sheet for office manager,
tracking inventory of warehouse products
REFERENCES
Chris Mosely District Manager
Stanley Pichon Director of Engineering-UNO 504-415-
5557
Anna Meadows Warehouse worker
Larry Buras Subcontractor
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