Sales Manager

CHRISTOPHER L. DUVALL 408-***-****

************@*******.***

Sales & Account Management

Accomplished Account Manager and Sales Professional with over 10 years of

experience in driving sales and building and maintaining key

relationships that result in growing revenues and achieving profit

objectives . Track record that demonstrates self-motivation, creativity

and initiative in achieving goals. Relationship and solution focused

management style with outstanding communication, analytical,

organizational and problem solving skills. Highly effective in

establishing rapport and credibility with cross-functional teams and with

customers.

Skilled in prospecting, qualifying leads, identifying decision makers,

analyzing needs, preparing proposals, delivering presentations,

negotiating, closing and executing follow-up.

Strategic and creative thinker who combines exceptional leadership,

problem-solving, verbal and written communication skills with an emphasis

on delivering results in a deadline driven environment.

Positive and enthusiastic with the ability to influence and work well

independently, with diverse individuals at all levels both internally and

externally.

PROFESSIONAL EXPERIENCE

Registration Express Group, Sacramento, CA

2009 - Present

Business Development Manager

Responsible in the start-up phase for increasing revenue through the

generation of new business, identifying and securing additional business

opportunities with new and existing clients and assist in the outward

strategic planning process.

. Conduct market research to define specific areas of opportunities.

. Identify new product opportunities through industry resources, attendance

at trade shows and conferences.

. Compile, track, and analyze customer feedback to assist strategic

marketing initiatives.

. Assist in branch location opening and hiring processes.

. Secure strong B2B relations and ensure company complies with all

regulatory agencies.

XOJET, Inc., San Carlos, CA 2006 -

2009

Private Client Services Manager

Managed high net valued program accounts that ranged from $30K to over $6M.

Performed inside and outside sales and provided marketing support.

. Increased charter sales for short haul aircraft division.

. Acquired new accounts through quick responses to sales requests with

competitive quotes that met customer needs.

. Responded quickly and accurately to customer/broker requests for private

flights that optimizes XOJET schedule while best serving customer needs.

. Played integral role in meeting and exceeding outside sales quotas from

developing quotes to closing the sale.

. Interfaced and worked directly with customers on service requests,

scheduling, invoicing and resolving conflicts that resulted in a high

level of retention and loyalty.

. Set-up and maintained Salesforce CRM managing all aspects of customer

satisfaction through sales cycle.

. As lead International sales representative for Canada, Europe, China,

Dubai and Mexico locations cultivated business opportunities by

understanding needs and communicating directly with customers on routing,

requirements and quotes.

. Increased Short Haul Division Sales by 54%

ACM Aviation, LLC, San Jose, CA 2005 -

2006

Charter Sales Coordinator

Managed and performed charter sales for 7 aircraft with a net combined

asset value of more than $100M.

. Increased revenues through inside and outside sales.

. Established and maintained strong B2B relationships with competitive and

complementary companies to meet customer routing needs.

. Managed new and existing accounts quickly resolving issues and worked

closely with accounting department to ensure accurate and timely

invoicing.

. Developed and implemented a charter department internship program with

San Jose State University.

. Individually increased charter division sales by 110%.

Ameriflight, Inc., Oakland, CA

2003 - 2005

Flight Coordinator/Dispatcher

Proficiently supervised and coordinated the day-to-day operations of

maintenance, customer support, ground and flight crew and interagency

communications.

. Dispatched and tracked all aspects of flight operations including

equipment maintenance and crew and aircraft scheduling while quickly

resolving all problems.

. Effectively coordinated and communicated with flight crews, maintenance

and upper management on daily operations resulting in efficient and

smooth operations.

. Built rapport and developed strong customer relationships ensuring

satisfaction with cargo shipments.

Aris Helicopters, Ltd, San Jose, CA

2001 - 2003

Construction Operations

Responsible for safely and efficiently managing and coordinating the day-to-

day ground operations during helicopter operations of HVAC, construction

and power generating equipment.

. Coordinated meetings with CAL-OSHA, FAA, police/fire and customers on

helicopter operations and flight plans.

. Performed and submitted site surveys and developed flight plans for

external load lift projects.

. As primary contact for all clients developed RFP's and evaluated pricing

and promotion decisions to ensure compliance and compatibility with job

requirements.

CALFIRE, Santa Clara, CA 1995 -

2001

Firefighter/EMT

Responded to all medical and fire emergencies within Santa Clara County and

surrounding communities.

. Assisted paramedics on all trauma calls.

. Participated in on-going team exercise preparedness training.

. Generated building fire preplans for local businesses and was involved in

community outreach.

EDUCATION

- B.S., Business Administration/Marketing, San Jose State University, San

Jose, CA 2003

- A.S., Fire Science, Cabrillo College, Aptos, CA

1998

- National Registry -EMT Number (B1959039)

- National Certificate - CNPR Number (572422010)

TECHNICAL SKILLS

Proficient with Salesforce, Siebel CRM, Word, Excel, PowerPoint, Access,

Outlook, OASIS, FOS

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