Customer Service Manager
Resume:
William M. Sharpless III
Lawrence, MA. 01843
Phone: 978-***-****
Email: *.*********@*****.***
Objective: To obtain a Recruiting position where my skills and experience
can be utilized in a company that provides growth opportunity and high
earnings potential. Demonstrated self starter with effective combination of
organizational and communication skills. Professional appearance,
leadership aptitude and strong work ethic.
Work Experience:
Account Manager
5/2008-6/2009 Tradesource Inc. Woburn, MA.
Responsible for selling staffing services throughout designated territory
in the construction industry. Generate leads from jobsite visits, office
visits, job postings, construction company listings and referrals. Making
pre-set appointments with decision makers. i.e. (General Contractors,
Project Managers, Site Superintendents) etc. Give presentations on company
services. Cold Calling for new business as well as follow up calls to
existing client base to maintain relationships. Negotiate bill rates with
clients. Exhibit product at tradeshows and job fairs. Determine
weekly/monthly sales forecasts. Meeting daily, weekly and monthly activity
quotas. Responsible for monthly and quarterly reporting to corporate
office.
Sr. National Recruiter
9/2007-5/2008 S'COM Inc. Woburn, MA.
Technical Recruiter for high end IT staffing needs. Recruiting for
Peoplesoft and SAP Consultants, Software Engineers, Developers and
Architects, Project Managers, Systems\Network Analysts, Database Developers
and Administrators. Utilize internet for sourcing prospective candidates.
Use of job boards and referrals to locate quality consultants. Conduct
phone screens and interviews. Building a database of quality candidates for
future requirements. Negotiate rates with consultants. Obtain quality sales
leads for Account Executives. Develop quality working relationships with
candidates, managers and team members. Update ATS (Applicant Tracking
System) daily. Provide weekly, monthly and quarterly reports to managers.
Sr. Technical Recruiter / On-Site Staffing Manager
10/2000 - 8/2007 Technical Needs Inc. Salem, NH
Provide high volume staffing needs for Entry, Mid and Senior Level
positions. Industries include: IT, Financials, Call Center, Warehouse,
Administrative, Inside Sales and Manufacturing. Employ a variety of methods
to identify talent including conducting search strings (Boolean) or cold
calling, resume mining, solicitation of referrals and traditional
advertising methods. Source and recruit candidates to fill client needs and
to develop an applicant pool; interview and profile candidates, conduct
background and reference checks, and perform related recruiting and
sourcing functions; determine the best-qualified Talent for open positions
at client locations and places appropriate individuals on assignment
through extensive phone work, lead generation, Internet recruiting and
referral programs. Develop and maintain both candidate and client
relationships.
Network Technician
7/1999 - 9/2000 Brandywine Technical Partners, Tewksbury, MA
Install networks for small commercial businesses including all network
media i.e. wiring, routers, hubs, and any software needed to complete
install successfully. Configure and reconfigure systems to comply with
network structure.
High Speed Data Technician
Installation of high speed data internet service. Installation of proper
hardware and software to ensure proper access to the internet. Customer
education of proper use of internet and e-mail functions of services
ordered.
Jr. Broker
10/1998 - 6/1999 Charles Schwab Co. Inc, Phoenix, AZ
Responsible for daily support and analysis of customer accounts with high
degree of accuracy/quality while performed under general supervision.
Resolve problems with complex plans/issues. Work with administrators, team
members, and internal operations to handle issues as they arise. Prepare
disbursements from client accounts. Provide outstanding customer service.
Perform portfolio analysis to determine most effective means to service
clients. Use of company website and internal resources to provide pertinent
information to clients.
Education:
9/1996 - 5/1998 University of Massachusetts at Amherst, Amherst, Ma
5/1995 Dean College, Franklin, MA
Associates Degree
Completed all required courses in Sport Management major to receive my
Associates in Science.
Xintra Computer Training, Lowell, MA
Certification
Successfully completed A+ and Network + certification courses.
Skills: Business Development, Managing Multiple Accounts, and Account
Maintenance, Applicant Tracking Systems, Recruiting, Internet Sourcing,
High Volume Calling, MS Word, Excel, PowerPoint and Access.
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