Customer Service Manager

Sarah M. Hardison

***** **** ****, **** ***, Santee, CA 92071 619-***-****

**********@*****.***

OBJECTIVE

To obtain a career in a new industry which will leverage my Human Resource

management, organizational and problem solving skills.

WORK EXPERIENCE

DSW

San

Diego, CA

Assistant Manager

07/10-Present

. Recruit new talent.

. Review applications and conduct phone interviews.

. Lead formal interviews in a group and individual setting.

. Answer phones with standardized greeting to provide excellent service

to customers.

. Assist customers with online purchase inquiries.

. Train new associates on proper customer service methods and

procedures.

. Resolve escalated customer issues.

. Manage employee recognition program.

. Supervise sales associates.

. Track key performance indicators utilizing excel.

Abercrombie & Fitch

San

Diego, CA

Store Manager

11/05- 07/10

. Supervise recruitment of brand representatives and managers.

. Hold group interviews for staffing of entire store.

. Prepare all new hire paperwork.

. Resolve all customer issues and concerns in a timely and professional

manner.

. Attend company wide human resource meetings.

. Train and keep up to date with all current workplace laws and

regulations.

. Resolve all customer issues and concerns in a timely and professional

manner.

. Train and develop assistant managers to fulfill their responsibilities

and obtain career goals.

. Place orders for office supplies.

. Train assistant managers and brand representatives on effective

customer service methods.

. Review and analyze sales reports.

. Delegate responsibilities to assistant managers and brand

representatives.

. Orchestrate store projects such as floor set, sale preparation, and

other initiatives.

. Review and process employee timecards for payroll.

. Organize and approve weekly schedule.

. Audit merchandise for size integrity and store systems for accuracy.

. Ensure store presentation is in line with company standards.

. Close registers and prepare funds for bank deposit.

Abercrombie & Fitch

San Luis

Obispo, CA

Brand Representative

5/05-

11/05

. Answered phones in a friendly and professional manner.

. Greeted customers on entry.

. Provide friendly and courteous assistance to patrons.

. Organize merchandise throughout the store and stockroom.

. Operate point of sale computer system for customer checkout.

EDUCATION

Cuesta College, San Luis Obispo, CA

Associate of Arts: General Studies conferred May, 2005

Computer Skills

Microsoft Word, Excel, Outlook, Adobe Acrobat. Adept at learning new

computer skills.

Contact this candidate