Customer Service Manager
Resume:
Tampa. FL *****
*******@*****.***
Brittany Gessler
Objective To obtain a position that will provide me with the
opportunity of new learning experiences while using
past experience and perseverance to gain the
knowledge I need to advance in the competitive field
of business.
Education 2001 - 2006 University of Central Florida Orlando,
Florida
Bachelor of Arts, Marketing - Graduated
Bachelor's of Science Degree in Marketing
Earned Associate's of Arts Degree in Marketing from
Valencia Community College with a 3.0 GPA
Business Specialist Technical Certificate, Valencia
Community College
Work experience 2007 - Current Flextronics
Tampa, Florida
Assistant Manager/Mentor Retail Technician
Implement best practices and core compliance
Asses other locations for areas of opportunity
Effective and efficient problem solver
Set standards on great customer service
Educate customers on capabilities of devices
Resolve technical issues with customer devices
Effectively manage, train, and coach new service
representatives
Maintain and receive inventory and weekly reports
2001- 2007 Super Target
Odessa, Florida
Team Lead
Maintain in-stocks of all departments
Attention to detail led to increased sales in
departments and lower out of stocks
Managed leader on duty calls/tasks while executives
had weekly meetings
Developed skills to manage time effectively and
efficiently
Coach team members on how to become an effective
leader
Developed keen interviewer skills by interviewing
applicants daily
Sets standards on great customer service
Presentation and marketing of merchandise
Consistently willing to "go out of my comfort zone"
Opened new store - led the team
Skills Microsoft PowerPoint, Microsoft Word Processor,
Microsoft Excel, Microsoft Word, Outlook, Internet
Explorer
References Available Upon Request
Contact this candidate