Sales Training

Robert Pleitt **** Leyland Lane . Aurora, IL *****

Phone: 630-***-**** Email: ********@*******.***

SUMMARY

Experience with technical and non-technical subjects related to training

development, delivery and user documentation. Successful at identifying

problems and implementing innovative solutions to suit customer needs.

Design, develop, and deliver training and documentation in any technical

and non-technical subjects. Contribute to multiple projects while meeting

aggressive deadlines. Self-motivated to manage and deliver quality results

for projects at all levels:

- Instructional Design Material - Procedure Assessment and

Development

- Training Delivery Presentations - Conduct Training

Sessions for Sales Staff

- Technical Documentation and Procedures - MS Office, Visio, Framemaker

EXPERIENCE:

Technical Consultant

RMP Consulting (Self-employed) 8/03 to present

Provide training development, delivery and technical documentation

services. Deliver subject matter in highly technical areas, documenting

internal procedures for customer support (help desk), as well as policies

and human resources documents. Able to take technical subjects and

translate for non-technical team members. Contributed as a member of the

Sarbanes-Oxley audit team. Project leader for Business Continuity and

Disaster Recover planning, producing documentation and training for all

pertinent exercises. Conduct tests at remote sites ensuring equipment

integrity during a live emergency event. Management of resources at all

project levels. Skills and software used include:

- Technical writing in several areas based on company requirements,

including technical support call centers, database support, desktop

support and others

- Training design and delivery, both technical and non-technical subjects

per customer requests

- Advanced technical support for call centers, customers and engineering

groups

- FrameMaker, Microsoft Office (MS Project 98/2000, MSWord, PowerPoint,

Excel, Outlook), Lotus Notes

- Customers include Clear Communications, DeVry, Inc., Grainger, Delta

Initiative, GE, ECMS Inc., J.P.M. Chase and Control Solutions Inc.

System Test Engineer/Technical Trainer

Clarity Communication Systems Inc./S.D.I. 10/99 to 8/03

Responsible for the management, development, and delivery of technical and

non-technical training courses. Also performed technical writing duties for

customer, internal, and advertising documentation. Managed and produced

internal system testing documentation and procedures. Provided technical

training to sales staff and supported sales presentations. Completed system

testing to verify delivery of a quality product to Clarity's customers.

Contributed to technical support for First Office Applications (FOA), field

trials, sales, and trouble calls.

- Technical training development and delivery

- Documentation for engineering, sales and support

- Technical support for sales staff and customers

- Microsoft Office (MSWord, PowerPoint, Excel, Access), FrameMaker, Visio,

Photoshop

Technical Trainer/Writer

Clear Communications 4/97 to 10/99

As Technical Training Manager responsible for the design, delivery, and

management of training for customers and management staff. Subject matter

delivered included the complete range of company products. Conducted

technical training marketing and sales personnel. Provided support to

engineering, documentation, and marketing groups. Performed pre-sale

product demonstrations for sales and marketing groups. Additionally,

provided technical training for new internal hires.

- All areas of training and documentation support

- Sales and marketing support

- Microsoft Office (MSWord, PowerPoint, Excel), FrameMaker

Training Consultant

S.D.I. 5/96 to 4/97

As a consultant to Lucent Technologies Bell Labs Innovations, contributed

in the role of Instructional Designer and Technical Writer. Developed

technical training course materials and documentation for Lucent's Advanced

Network Services product line. In addition to normal training courseware

offered, also developed and delivered customer-specific requests for

wireless companies.

- Training courseware design and delivery

- ISO documentation

- Microsoft Office (MSWord, PowerPoint, Excel), FrameMaker

Technical Training Manager

MFS Global Network Services 10/93 to 5/96

Manager for several company projects including training and call center

support programs for Network Services division of corporation. Developed

and delivered training, along with technical support documentation, for

field and switch office technicians, installers, circuit

engineers/provisioners, Network Operations Call Center (NOCC) staff and MFS

Sales groups. Successfully implemented Computer-based training programs on

MFS intranet.

- Managed training and documentation staff

- Provided training for all levels of internal and external customers

- Technical support for end-users

- Microsoft Office (MSWord, PowerPoint, Excel), FrameMaker

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