Customer Service Representative
Resume:
Lamar B. Johnson Jr.
Nashville, TN 37206
ablnt4@r.postjobfree.com
SKILLS Ten years of Customer Service
experience/Call Center along with proven leadership abilities and
SUMMARY outstanding organizational skills.
Maintained excellent record of meeting and exceeding
performance goals, as well as the ability to independently
follow instructions. I am technically oriented, organized,
assertive, proactive, focused, pleasant, articulate, and
professional. Proficient in the use of Power Point,
Spreadsheet, Lotus 123, E-learning, Remedy, Microsoft
Outlook, Microsoft Office, Gator, Cisco Phone System,
Citrix, UNIX, ORACLE/DB2, Java-XML, Thinkpad, Cisco Phone
System, HIPPA, SQL, Mocha Soft along with several years of
EDI experience.
OBJECTIVE To obtain a position in a
professional environment where I can progress while utilizing my
foundation, diligent work ethic and strong
sense of commitment.
EMPLOYMENT
United Industries April 2009 - June
2009
(Navigator Staffing) Temporary Assignment
Alpharetta, GA
Customer Service Representative
. Answered up to 100 calls per day as a product
specialist.
. Delivered of accurate information regulated by the
EPA.
. Troubleshot issues regarding parts and product usage.
. Database management and client/consumer documentation
. Assisted consumer with application instructions.
Asurion September 2008 - February
2009
(StaffMark Staffing)
Nashville, TN
Technical Assistance Representative
. Technical specialist for T-Moblile, Verizon Wireless
and Sprint devices
. Responsible for delivery of accurate product
information and troubleshooting
. Educated customers on warranty and insurance policies
and coverage.
. Assisted customers with replacement devices and
accessories.
. Customer Database management and data entry.
Raytheon Professional Services, LLC February 2008
- August 2008
(Geologics Corporation)
Troy, MI
CCC Analyst
. Contracted with Pfizer: E-Learning management system
to: create, structure, delete and maintain system
applications.
. Enabled access to web-based courses and grades to
students working for fortune 500 companies.
. Provided ongoing support to users for accurate online
usage.
. Used remedy ticketing system for escalated issues to
higher level support.
. Creation of passwords and user identification for
employees with other companies using Active Directory
Environment.
. Provided Technical Support concerning connection
problems to MS Outlook, E-Learning system and company
instant messaging.
. Performed remote troubleshooting using Active
Directory Environment.
Kelly Services April 2003 - June 2006
Southfield, MI
IT Help Desk/Technical Support
. Contracted with, Sears/Kmart Pharmacies; resetting
and creating password and I.D.'s; troubleshot
remotely using Active Directory Environment.
. Troubleshot PC's cash register systems, printers,
servers and other software and hardware issues
while working in a call center environment.
. Configuration of firewalls and antivirus programs.
. Troubleshot for multiple programs and devises.
. Balanced multiple telephone lines while assisting
employees and suppliers.
. Presentational skills through the use of visual
aids, PowerPoint, and other presentation tools.
. Created portals for users to access company's
network.
Lawrence Technological University August 2002 -
April 2003
Southfield, MI
IT Help Desk
. Worked within a computer lab troubleshooting 15
to 20 laptops a day including reconfiguring,
changing batteries, creating and resetting
passwords and screen names.
. Updated software and anti-virus software.
. Troubleshot network connections.
Standard Federal June 2001 - April
2002
Madison Heights, MI
Clerk
. Scanned mortgage documents into a computer
scanner for view in database with speed and
accuracy.
. Trained new employees.
. Evaluated mortgage documents.
. Proofread and ensured that tax, closing and
purchase figures were accurate.
EDUCATION University of Phoenix- Southfield, MI
(2007-2008)
Major: Science/Forensics
Lawrence Technological University- Southfield, MI
(2002-2003)
Major: Science/Computer Engineering
Oakland Community College- Southfield, MI
(2003)
Major: Performing Arts
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