Quality Assurance Manager
Resume:
Austin, TX *****
**********@*****.***
Jenny Wingo
Highlights-
- Successfully launched new product focused department
- Excels at troubleshooting and resolution
- Team player with entrepreneurial spirit
Work History-
Click Forensics - Austin, TX
2010-Present, Client Services Analyst
- Communicate with the customers to track and manage the progress of
projects
through development department
- Maintain relationships with clients to better optimize campaign data
through
ongoing keyword research
- Act as liaison between clients and operations to verify set up, launch
and ongoing support
- Define scope of work keeping schedule, resources and budget intact
- Create ad hoc and post-analysis reports for clients and investigate
further action
Finelight Marketing Communications - Louisville, KY
2007-2010, Assoc. Campaign Manager
- Launched campaigns by managing internal data and vendor order information
through media software programs
- Resolved issues by troubleshooting imported data from vendors working
with development team
- Produced ad copy in line with call to action online messaging
- Generated post-analysis reporting information to clients and buyers
keeping budget and timelines inline
- Trafficked clients advertising from insertion orders to media outlets
- Supplied active support by researching television and online industry
trends for new business initiatives
Zappos.com - Louisville, KY
2004-2007, Product Specialist
- Managed a team to fulfill quality assurance requests from order insertion
to online product launch
- Excelled at resolving operation issues including shipping and receiving
PO's with buyer and merchandise groups and reducing vendor errors
- Processed data inquiry requests from multiple internal departments
including sorting and tracking submissions through ticketing system
- Reviewed vendor costs across multiple functions and made recommendations
with regards to purchasing keeping budget inline
- Developed internal online training manual for products department and
supported training efforts
GMMB Consulting - St. Louis, MO
2003-2004, Campaign Consultant
Cover the Uninsured Week is a coordinated effort to promote the goal of
affordable health coverage for all Americans funded by the Robert Wood
Johnson Foundation.
- Organized and implemented strategic field plan inline with campaign goals
- Increased awareness of issue campaign through large coalition program
while keeping budget and timeline in order
- Cultivated events for campaign by engaging the community with successful
media coverage
Political Campaigns - St. Louis, MO
1997-2003, Deputy Finance Director
- Guided fundraising efforts for multiple local and state-wide political
campaigns
- Managed tracking system of contributions and fundraising calendar
- Developed relationships within organization and community inline with
overall mission
Education-
Webster University - Webster Groves, MO
Bachelor of Arts - July 1997
Skills-MS Office, CORE, Google Adwords and Analytics, Simmons, Qualitap,
TNS Media, Lexis-Nexis, basic SQL and HTML knowledge
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