Customer Service Technician

PETER CHRISTOFF

* ********** **

Toronto, Ontario, M4A 1S5

Tel. (416) 898 - 1399

E-mail: ***************@*****.**

PROFESSIONAL PROFILE AND OBJECTIVE

A seasoned, versatile Electronics Engineering Technologist with strong

computer and mechanical aptitude who successfully takes initiatives to

solve problems to their root cause, seeking a position as a Electrical

Maintenance Technician where my 20 years of experience in the industry,

combined with my analytical skills, can be utilized to help building the

company`s success.

KEY STRENGTHS

* Well developed component level troubleshooting and repair techniques.

* Customer focused and skilled in assessing customer's needs.

* Loyal, reliable, highly motivated and goal oriented professional,

capable of working without supervision.

PROFESSIONAL EXPERIENCE

HARRIS BROADCAST 1995-

2014

Engineering Test Technologist

. Responsible for Q.C., functionality, testing, Burn-In, calibration and

repair of professional broadcasting video equipment and products under

ISO 9002 manufacturing regulations, in lab environment.

. Gained experience on both analogue and digital video NTSC/PAL and High

Definition modular product lines such as NEO, Platinum IP3 Routers,

Predator II Multiviewers, 6800 Series Video Distribution Products,

Selenio(Contribution Encoders), Nucleus multi-system protocol

controller.

. Performed component level troubleshooting and repairs on both through

hole and surface mount modules, both lead and RoHS technology. Managed

to drastically reduce and maintain low defective stock warehouse on

all assigned products.

. Utilized schematics and production drawings, tools, wide variety of

measurement instruments such as scopes, waveform monitors,

vectorscopes, network analyzers, sweep generators, digital signal

analyzer, multimeters, computer testing and diagnostics, on and off

board IC programming (EPROMs and micro controllers).

. Assisted Customer Service in solving field issues, reported

nonconformance and implemented ECO requests, reviewed and updated test

procedures.

. Interfaced with production staff to accommodate and facilitate their

needs and problems. Monitored problem resolution progress and

implementation. Assigned with implementation of ESD polices in the

production and R&D lab.

. Team leader for the 6800 Series product line, managed the workload and

manpower assignments within the team, cross-trained team members and

students. Communicated with Manufacturing Engineers and Quality

Assurance to solve problems.

. Managed test department overseeing all test cells on an interim basis

while managers were away, ensuring that all work orders were executed

and products were shipped in a timely manner. Helped, instructed and

directed teams during inventory control.

. Experienced with Microsoft Office, Oracle, Seibel and Agile software.

IBM/CELESTICA

1993-1995

Testing/Failure Analysis/ SMT Operator

. Testing, troubleshooting and repairing computer hardware products using

various test and measurement systems.

. Team Lead of SMT line, organized and managed assignments within the team.

. SMT operator building PC motherboards using SMT placement equipment.

. Assisted other departments testing their products when needed.

TELE SPOT SYSTEMS

1992-1993

Test Technician

. Hand soldering components on PCB boards, testing and assembling finished

product.

. Configuring and testing L.E.D. Highway signs using measurement equipment

as per work order.

. Continued building PCB`s on a part time basis from home after leaving

Tele Spot Systems.

EDUCATION

Durham College Oshawa, Ont.

1988-1991

Electronic Engineering Technology

York University Toronto, Ont.

2004

Management1: New Managers Course

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