Project Manager

Michelle Armstrong, PMP

***** ******** ***** ( Alpharetta, GA 30022 (

********.*.*********@*****.***

678-***-**** (C) 770-***-**** (H)

Qualifications Profile

PMP Certified Senior Project Manager/Program Manager with over ten years of

IT technical project planning and implementation experience seeking a

position utilizing a strong customer service attitude, exceptional

organizational ability, and strong communication skills.

> Skilled in full life-cycle project/program leadership, including

planning, developing, and estimating; proficient in formulating a

strategic vision and providing tactical implementation in a Six Sigma

environment.

> Broad knowledge and experience in system infrastructure, enterprise

integration, application architecture, database design, user experience,

interface strategies, business analysis, and training.

> Excels at communicating with stakeholders to provide accurate status

regarding ongoing projgrams and initiatives.

> Experienced in coordinating and negotiating outside vendors in support of

enterprise program deliverables.

> Experienced user of structured development methodologies and frameworks

(ex. SDLC, RUP, ITUP) and tools (ex. UML, Rational, Microsoft Project,

Project Server, Visio and Sharepoint) to create, support and manage

project deliverables.

Project/program Management Experience

IBM (Contractor) 2010 - present

Serves as the primary customer interface for the Dealer program at Manheim.

The program's overall initiative is to improve the customer experience at

the 90+ auto auction sites across the country. Responsible for managing

the cost, schedule, technical, and customer relations aspects of the

Manheim Dealer program at the enterprise level. Leads proposal pursuits,

actively participates in contract negotiations, and manages multiple

development efforts through design and verification stages while

maintaining schedule and cost constraints. Motivates and directs a team of

seven direct reports, both offshore and local, to successfully meet

program initiatives. Handles critical incident management to maintaln

optimal customer satisfaction.

Wendy's arby's group (Contractor) 2009 - 2010

Successfully led project team in creation of first Wendy's/Arby's Dual

Brand Store (Chamblee-Tucker Road in Atlanta), completed on time and under

budget. Managed all components of the project including Construction,

Operations, Engineering, IT, Marketing and Food Safety from conception to

store opening. Led Executive management through critical path sessions to

produce the project plan. Managed the initiation phase of the Hyperion

Budgeting and Planning Tool implementation project, assuring SOX compliance

and adherence to corporate methodology. Responsible for project

forecasting, budgeting, and monthly accruals for capital and expense.

COX ENTERPRISES, Inc. Three Years

o Cox communications (contractor) 2008 - 2009

Provided leadership and strategic direction for various hardware and

application infrastructure projects, including WebMethods upgrade,

Informatica upgrade, billing system front-end redesign and upgrade, and

data management with external sources through the Oracle Financials

application. Managed all aspects of each project, from inception to post-

production support. Facilitated weekly resource capacity meetings with

senior management. Responsible for budgeting, forecasting and resource

management for each project. Customized multiple Sharepoint sites to

report project status and store project deliverables and tollgate

documentation. Allocated resources between projects within overall

program using Project Server.

o COX ENTERPRISES, Inc. (contractor) 2005 - 2007

Successfully managed all phases of implementation of small to medium

intranet and extranet web development projects (ex. Open Enrollment,

portal development and data management, Online Travel booking, Sharepoint

development, and the United Way campaign). Managed deliverables,

resources, status, and quality elements throughout the project lifecycle

for projects that spanned multiple functions, departments, and divisions.

Coordinated all communications between senior management, analysts,

developers, QA, and end users for the entire system development life

cycle. Developed Project Management documentation such as Business

Cases, Project Charters, WBS, Project Schedules, and Implementation

Plans. Managed the project plan and schedule for all web production

support requests company-wide, ensuring that issues and change control

procedures were properly documented and maintained.

AT&T MOBILITY (contractor) 2007 - 2008

Responsible for managing project schedule and reporting status to senior

management with Sharepoint on multiple SOX Compliant external and internal

web based projects, including IPhone wireless rollout to Starbucks.

Proactively coordinated and shepherded projects through the SDLC process on

a daily basis, utilizing ITUP methodology. Charged with overall

responsibility to lead all impacted stakeholders to meet release level

milestones. Complied with the Integrated Release Delivery best practice

guidelines and the Software Quality Assurance guidelines to deliver all

projects on time and within budget.

home depot (contractor) 2007

Created and maintained project plan and schedule for a large-scale Canadian

retail web-based project. Maintained all finances for Canada Planogram

project, including forecasting for 2007 and 2008, budgeting, and purchasing

from all external clients. Facilitated all internal project meetings and

managed external vendor relations.

Lynk Systems, Inc. 2003 - 2004

Managed the design, development, and implementation of company wide

software solutions, including POS and CRM systems. Managed several

data consolidation efforts to combine multiple CRM systems into one

corporate system. Responsible for facilitating the capturing and

documentation of system requirements from all departments in a format

which defines the specifics necessary to design and develop the

system. Managed multiple projects simultaneously, and allocated

resources accordingly. Performed the roles of Project Leader, Subject

Matter Expert, Business Analyst, Systems Analyst, and Quality

Assurance Analyst as required. Defined technical specifications

including data mapping, GUI design, and Data Warehouse design. Drove

UAT by providing test scripts, issue/defect tracking and escalation.

GE Power systems 2001 - 2003

Project Manager/Business Analyst

Blended solid technical and communication abilities to successfully manage

client relationships for B2B PartsEdge team, establishing EDI transmissions

of Purchase Order data. Managed the requirements gathering, design and

implementation of a turbine POS system. Directly accountable for full

project life cycle process including identifying requirements, designing,

testing and implementing applications. Partnered with clients to define

needs and strategies; closely monitored and coordinated all aspects for

project completion or product release.

o Prepared precise estimates of workflow and/or time requirements for

new system development and reconstruction. Managed off-shore

development of these applications.

o Composed detailed technical specifications for medium-to-large size

projects using RUP methodology (authored 50+ UML Use Cases, defined

Process Flows with Visio, designed screen content and screen flow with

Dreamweaver, designed detailed Data Model Definitions and entity

relationship diagrams with Erwin and Oracle). Used Rational Rose and

ReqPro to manage the design process.

o Improved organization by designing new format for the EDI invoice and

EDI quote.

o Recipient of Best Use of Digitization Award for APS in 2001 for their

intranet system design specifications.

Other Relevant Experience

World Marketing Alliance Securities 1999 - 2000

Business Analyst/Developer

Primarily responsible for analyzing and designing WMAS internet/intranet

systems, including automating trade desk functions and new account

application process for the sales field. Successfully designed and

developed interactive database-driven ASP and VBScript websites; created an

ASP application and database for the first company-wide health initiative.

Compiled user requirements to develop UML Use Cases, data flow diagrams,

UI, and data models for new intranet systems using RUP as required by the

Compliance division and Trade Desk.

Ruby Tuesday, Inc. 1998 - 1999

Business Analyst/ SQL Programmer (CONTRACTOR)

Improved Workers Compensation report processing by redesigning new data

tables on Sybase 10.0 system (Access Basic). Increased Payroll's

efficiency, automating weekly and biweekly tape processing by creating SQL

stored procedures.

Application Partners 1996 - 1998

Data Warehouse Business Consultant

Primary assignments included Protective Life Insurance Company, Case

Corporation, Sloan Memorial Cancer Center, and Alliance Capital Insurance

Company. Trained corporate management on reporting tools (GEAC, Crystal

Reports, Cognos). Migrated and modified existing Smart Stream and

Microsoft Access reports to run against new consolidated data schemas.

Designed and implemented reports using GEAC Smartstream for GL, AP, AR, and

HR. Served as chairman of Web Page development team for Applications

Partners; coordinated design of company's first corporate web page.

bank south 1993 - 1995

Systems Analyst / Lead Employee

Performed analysis to consolidate data between legacy Bank South systems

and acquired banks. Managed report distribution for corporate Accounting.

Anticipated data needs of senior management, and created new ad-hoc reports

on demand.

Education / Training

Georgia State University

Master of Business Administration, 1999

Major: Computer Information Systems

Georgia Institute of Technology

BS in International Affairs, 1993

Professional Certification and Training:

o Program Management Professional (PgMP) - Expected Certification in

2011.

o Project Management Professional (PMP) - Project Management Institute,

2004. Renewed certification in 2007, 2010.

o Rational -RUP Fundamentals, Rational ClearQuest, Rational

RequisitePro, Use Case Modeling with UML - 2002

Six Sigma -DMAIC Methodology and Application - 2003

IBM Tivoli Unified Process (ITUP) - 2008

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