Customer Service Manager

TAMICA P ROBINSON

**** **** ***** ***** ? Douglasville, GA 30134 ? (404) 988-

6543

summary

Recent college graduate seeking to secure a position demanding strong

organizational and interpersonal skills within an establishment that

recognizes and awards outstanding performance and great work ethics.

EXPERIENCE

Customer Service

. Responded to resident/student inquiries by mail, e-mail, telephone and in-

person

. Assisted customers with shopping

. Complied with federal, state and company policies to maintain

confidentiality of sensitive information

. Processed customer purchases through terminal operation

. Worked quickly and effectively to meet the needs of customers, management

and other associates

Management/Supervision

. Supervised teams of 2-3 employees

. Assisted with recruitment, training and scheduling

. Handled customer complaints

. Oversaw store operations in absence of store manager

Clerical/Administrative Support

. Provided clerical and administrative support to faculty and staff

. Operated computer to compose/edit/proofread correspondence and memoranda

. Provided reception and secretarial support for interdepartmental staff

. Updated and maintained student and resident files

. Answered and directed phone calls

Direct Care

. Use leisure activities, such as structured groups, to improve and

maintain general health and well-being of residents

. Behavioral interventions

. Skill development and community integration

. Assist individuals with meeting personal care needs

. Develop and update IEP/ISP objectives and document progress

EMPLOYMENT HISTORY

CASHIER (FLOATER), Sam's Club, Douglasville, GA

June 2007 - Present

INTERN, The Bridge Atlanta, Atlanta, GA

Sept. 2008 - Sept. 2009

INTERN, Augusta Regional Youth Detention Center, Augusta, GA

Jan. 2008 - April 2008

WORK STUDY/OFFICE ASSISTANT, Paine College, Augusta, GA Aug. 2005

- Dec. 2006

SALES ASSOCIATE, Dillard's Inc., Augusta, GA

Nov. 2005 - June 2007

SHIFT MANAGER, Cinnabon Inc., Douglasville, GA

Aug. 2003 - Oct. 2005

education

paine college, Augusta, GA

Bachelor's Degree in Sociology May 2008

. GPA 3.5

. Honor Graduate

. Alpha Kappa Delta International Sociology Honor Society

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