Project Manager Management

FAIZA RIAZ-FAISAL

**** *. ******** **

Chicago, Illinois 60640

847-***-**** **********@*******.***

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Skilled IT project management professional with proven success in managing

multiple e-application and server/client application implementation

projects worth up to $1.6MM. Strong communication, detail oriented,

organizational development and interpersonal skills. Ability to establish

excellent working partnerships between diverse business units based on

creating an environment of mutual trust in a matrix organization. Technical

skills: Manage development projects on Java, .Net and C++ platforms.

Microsoft office suite (including Project and Visio), SharePoint,

Salesforce and ASP Web-based applications.

PROFESSIONAL EXPERIENCE

JP Morgan Chase - Department of Homeland Security - Chicago, IL

Senior IT Project Manager (Consultant) August 2009 - April 2010

Responsible for identifying and staffing the project to the roles and

responsibilities to all identified 6-9 team members. Developed and

maintained implementation and project management processes to increase

quality, timeliness, and cost effectiveness by meeting deadlines and

resulting in a successful deliverable.

. Conducted project kick-off meetings to communicate individual roles

and project expectations

. Developed and manage project scope and deliverables. Define clear

roles, tasks, milestones and measured of success. Monitor projects on

an ongoing basis, evaluating progress and quality, managing issue

resolution process

. Led the post-implementation review evaluating project results, lessons

learned and client satisfaction feedback

. Managed Presidential mandated project from USCIS on eNotification

where an applicant can elect to receive an e-mail or SMS message

. Utilized a thorough process of defining client requirements and

project specifications. Analyze and discuss the potential

risks/benefits involved in using the specified technology solution to

address the business requirements

. Worked with Program Managers and Resource Managers to build core team,

communicate approach; present plans and gain sign-off from the

business and IT leadership

. Worked with Resource Managers to implement resource strategy various

departments and to implement sourcing schedule to ensure workforce

coverage

CT TyMetrix -Wolters Kluwer - Chicago, IL

Implementation/Project Manager, October 2005 - April 2009

Project managed implementations on e-invoicing for subscriber Am Law 100

law firms and provided support to web-based legal invoicing systems

(DirectInvoice.com and CT TyMetrix 360?). Managed and coordinated

implementations with Account Management, Support Services, and IT.

. Managed multiple e-billing and matter management projects ranging from

$25K to $1.0M, with a high level of quality and within schedule and

budgetary constraints

. Developed implementation and project management processes to increase

the overall quality, efficiency, and cost effectiveness of projects

. Worked with the stakeholders and business owners to understand the

business requirements and document the detailed functional

specifications

. Aided in the development and maintenance of technical documentation

for client implementations.

. Assisted in the process of bringing in new sales/contracts worth $1.5

million in net revenue

. Prepared weekly project status reports to keep management, clients,

and the team informed of project issues

Tripoint Systems Development - Chicago, IL

Client Services Manager, August 2004 - October 2005

Project managed Am Law 100 law firms and Fortune 100 and 500 corporations

to ensure and expedite successful completion of implementation functions

with new revenue. 700+ Law firm Implementations of e-invoicing for

subscriber law firms and provide support to ASP web-based legal invoicing

systems (DirectInvoice.com).

. Signed 619 contracts with law firms for an additional $1.3 million in

new revenue (an increase of 61% over the number of contracts signed, a

41% increase in revenue) as a team

. Implemented 631 law firms on the DirectInvoice.com system (an increase

of 125%) as a team

. Streamlined, documented and standardized implementation process and

saved 18 hours of work per month

. Evaluated feasibility, analyze the available options, plan, schedule

and control activities to fulfill and identify client's objective,

apply knowledge of client's business, technical capabilities/issues,

and technology effectively

EDUCATION

. Bachelor of Science in Business Management - DePaul University

. Leadership Certification - DePaul University

. Project Management Professional certification - In Progress

SECURITY

. USCIS Security Clearance

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