Customer Service Insurance

Ann Kaar

**** **** ****** * **. Paul, MN *****

*845) *****@*******.***

CAREER HISTORY

Food Service

Personal Lines Insurance

Home Mortgage

EXPERIENCE

Loan Doc Deficiency Analyst

(Employed thru Robert Half Int)

Wells Fargo Home Mortgage

Oct 19, 09 - Mar 12, 10

1000 Blue Gentian Rd

Eagan, Minnesota

Duties:

. Review loan documents for deficiencies.

. Determine if defi is valid or an error.

. Determine what action is needed for correction.

. Contact proper person to obtain correction/documentation. (settlement

agent, appraiser, fulfillment, builder etc.) via email/phone call.

. Process self-corrections when applicable.

. Prepare & send document to imaging.

. Enter data & comments into system.

. Attend team meetings.

MN Certified Loan Call Coord (Telemarketer)

River City Mortgage & Financial

Oct 1, 08 - Nov 26, 08

8681 Eagle Point Blvd

Lake Elmo, Minnesota

Duties:

. Contact potential customers that inquired about purchasing/refinance

loans through various lead sites, such as "Lending Tree".

. Contact customers via "cold" calling.

. Confirm and verify customer information submitted through the online

application.

. Obtain additional information regarding customer goals and wishes in

regards to the terms/conditions of the desired loan.

. Complete the paper application for River City Mortgage.

. Work with loan officer and mortgage processor to pursue the

application.

. Make follow-up calls to the customer when needed.

. Enter notes, regarding phone contact, in company database.

. Send contact information and thank you letters to all contacted

customers.

. Attend daily meetings four times a week to review progress.

Policy Administration Assistant (Underwriting asst)

State Farm Insurance (Regional Office)

1977 -2005

Woodbury, Minnesota

Duties:

. Provide excellent customer service to agents, staff, mortgage

companies, and policyholders via incoming calls and email request,

regarding various policy questions and rate quotes.

. Research and solve accounting problems for all policies.

. Data entry of new applications and policy changes/endorsements, re-

inspection date, for all personal lines policies.

. Assisted underwriters, in underwriting various "uncomplicated" new

business applications and policy endorsements.

. Review system automated applications and changes for accuracy prior to

entry.

. Manually calculated rate quotes for "high valued" policies and

changes.

. Processed formal cancellation and non-renewal letters, compliant to MN

regulations. (Set up and mailing.)

. Attended weekly divisional meetings as a representative for our team

and attended weekly team meetings.

. Responsible for training new and existing employees into various

"rating" procedures.

. Cross-trained in all areas of my department, as well as others.

. Maintained confidentiality of policyholders and company information.

. Worked independently while being part of a team concept.

. Schedule agency visits to meet with my assigned group of agents &

staff.

. Worked in the mail unit when needed, sorting and distributing mail,

labeling applications/checks with policy numbers, and verify payments.

. To initiate/introduce new techniques. (I developed a new procedure to

process formal non-renewal and cancellation letters, approved by the

state of Minnesota.

Waitress/Hostess

1974 -1977

Mr. Steak/Nelsons Restaurant (Owned by same person)

White Bear Lake, Minnesota & St Paul, Minnesota

Duties

. Hostess, welcoming and seating guest.

. Cashiering and answering incoming calls.

. Responsible for maintaining clean workstation.

. Provided customer service, taking food orders, delivering food.

. Prepare soup, salad & bread for customers.

. Stock food items and maintain kitchen area.

Skills

. Basic computer skills including Internet, Email, Outlook & Word. (I

have no real experience using Excel, though familiar with program.)

. Data Entry skills (approx. 30-35 wpm).

. Ten key average is 5600 KPH

. Knowledge of using calculator, copy machine and fax machine.

. Ability to prioritize and multi-task.

. Excellent oral and written communication skills.

. Good analytical & problem solving skills.

. Past experience in policy records unit for approx 1 year.

. Past experience in policy proof reading & assembly for 2 years.

. Experience in AP/AR & quarterly taxes for husband's business. (non-

computer process.)

Education

Minnesota Continuing Education

Training Pro Mortgage Education

. MN Mortgage Basics, Increasing Knowledge, Creating Opportunities

15 hour pre-licensing education requirement.

(Certificate received in 9/2008)

Insurance Institute of America

Roseville, Minnesota

. Insurance Institute of America, "Property & Casualty Ins"

(Certificate received in 1992)

. Completed various insurance classes for updates and new programs.

. Completed many interoffice classes such as, typing skills, computer

skills,

effective listening, and diversity.

. Enrolled in "Mortgage Magic" online mortgage course.

White Bear Senior High School (Graduated in 1977)

White Bear Lake, Minnesota

Additional Information

I am looking for a temp to hire position or a direct hire position. I lost

my job at State Farm due to the closing of our regional office in Woodbury,

relocating to Lincoln, Nebraska. I made the decision not to transfer.

Thank you for reviewing my application and for your consideration.

Contact this candidate