Training Technician

NEDAL MUSA

*** ******** ****** 919-***-****

Cary, NC 27319 *********@*****.***

SUMMARY

Sixteen years of professional experience with established expertise in

PC/Server hardware and extensive troubleshooting of Microsoft Windows

Operating Systems.

. Demonstrated superior technical skills and an exceptional work ethic.

. Expertise in troubleshooting Microsoft Windows Operating Systems and HP

Server hardware.

. Recognized for managing multiple high priority, critical issues

simultaneously, seeing them through to resolution.

. Strengths in working independently as well as with teams; fast learner;

strong communicator

TECHNICAL / TRAINING

Certifications:

Hardware: A+, ACT, and HP Star Certified.

Software: Microsoft Certified Professional (MCP)

Other: Completed training for ITIL and ISO 20000 practices and

procedures.

Proficiencies: MS Word, Excel, Access, PowerPoint, and Outlook

EXPERIENCE

Fidelity Investments, Boston, MA 2003 - 2010

Senior System's Services and Support Analyst

. Managed and maintained HP and IBM blades and servers.

. Sound knowledge of:

- RAID technologies and logical drives creation.

- SAN, the use of Qlogic SanSurfer and Powerpath softwares.

- Networking essentials and HP network teaming.

. Deployed servers with NT4.0, W2K and W2K3 Standard/Enterprise

Operating Systems.

. Set up, configured, and provided troubleshooting on Microsoft

Clustering and IIS 6.0.

. Administered Incident, Problem, and Change Management for the Wintel

EI.

. Oncall Lead for Incident Management Group.

- Administered and supported 6000+ production, development

and QA servers.

- Extensive troubleshooting of W2K, W2K3, and W2K8 Microsoft

Operating Systems.

- Managed multiple high priority, critical issues

simultaneously.

- Administered VMWARE and Firewall servers.

- Maintained servers with monthly security patches and

quarterly updates.

- Coordinated trending and problem solving with various SQL,

Messaging, and Application Groups and Business Units.

. Set up and coordinated conference call bridges with Regional Support,

Network, Backup, Vendor,

and Application Groups to resolve high priority issues and/or

outages.

Veritude, a Fidelity Investment Company, Boston, MA 2000 - 2003

Contractor / System's Analyst

. Administered Fidelity's NT4.0 and Novell 3.x/4.x environments, including

network printers.

. Carried out Novell to WIN2000 migration tasks.

. Performed extensive troubleshooting and analysis of Windows NT and Win2K

O/Ss.

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. Assisted Desktop Groups with physical PC moves and user migrations.

. Participated in server room build outs, server rack mounting and cabling.

. Performed server hardware replacements and upgrades.

. Maintained backup operations using Veritas and Backup Exec Software,

including tape rotations and

inventory of DLT 30/70 GB tapes.

Paramount Technology Group, Peabody, MA 1998 - 2000

PC/Server Support Specialist

. Provided custom configuring, upgrading and repair of Compaq, IBM, and HP

PCs, laptops and servers.

. Participated in peer-to-peer and LAN network installations and setups (RG-

45 cabling).

. Provided service and repair both at company depot and onsite at customer

location.

. Maintained and repaired HP Laser Printers (all models).

The Rental Network, Waltham, MA 1995 - 1998

Senior Computer Technician

. Maintained PCs, laptops, Macs, laser printers, scanners and AV units.

. Interacted with customers through selling and renting computer equipment.

. Delivered and set up computers for training purposes at customers'

locations.

. Custom configured PCs to meet customer's business and rental needs.

Micro Time Computer Dist., Woburn, MA 1994 - 1995

Computer Technician

. Tested and provided troubleshooting of PC parts.

. Assembled IBM PC compatibles and completed burn-in tests.

. Provided customer technical support via telephone.

AWARDS

Fidelity "You've Earned It" Awards, for:

. Coordination and implementation of Gigabit Network

. Participation in successful power down/power up of server rooms

. Dedication and commitment to excellence throughout the Microsoft

Journaling expedite server build initiative

Fidelity "On the Spot" Award for continued customer focus while performing

and delivery of high levels

of service and protecting Fidelity environment from security risks

EDUCATION

Associate in Basic Electronics, Associated Technical Institute,

Woburn, MA

. 900 Hours of Comprehensive Training Program.

. 50% Theory and 50% Hands-On labs

Associate in Engineering Science, North Shore Community College, Lynn, MA

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