Assistant Software

Skills

. Knowledgeable in Macintosh and Windows Platforms

. 10+ years in Technical Support

. Strong Troubleshooting Skills

. Enjoy Direct Customer Contact

Operating Systems:

Mac OS 7.x/8.x/9.x/10.x

Mac OS X Server

Windows 95/98/NT/2000/XP & Vista

Applications:

MS Office, Toast, FileMaker Pro, Photoshop, Tech Tool Pro,

Data Rescue II, POV-Ray, Meeting Maker, Eudora, Apple Mail

Experience

NASA/Ames Research Center Moffett Field, CA

Lockheed/Martin July 2009

Contractor for Programs & Project Services Group

. Configured replacement Mac OS X Server from older AppleShareIP

machine

. Recreated folder Structure and Access Privileges based on older

machine

. Trained staff on how to setup, maintain and change user accounts

and shared folders

Perot Systems Government Systems February 2008 to November 2008

Computer Systems and Software Technician

. Installed and Maintained Multiple OS X Servers

. Troubleshot Systems and Local Area Network issues

. Helped to solve an attachment issue involving contractor's remote

servers

. Setup and Configured new printers

. On-Going Engineering Support

Education Associates July 2006 to February 2008

Computer Systems and Software Technical Assistant

. Trained users on how to use Mac OS X

. Supported multiple printers

. Researched new equipment based on user's requirements

Foothill De Anza-NASA/Ames Internship Program April 2004 to June

2006

Computer Systems and Software Technical Assistant

. Saved Life Sciences Division more than $100,000 by Surplusing Old

Systems

. Installed Presentation Systems in Conference Rooms

. Migrated 90+ users to Mac OS X

Education

Associate of Arts Degree 1990

De Anza College, Cupertino, California

Professional Development

Mac OS X Support Essentials 10.5

3D Modeling and Animation Software

POV-Ray & Maya

HTML

Visual Basic

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