Project Manager Quality Assurance

PAMELA RANDLE

925-***-**** (Home)

510-***-**** (Mobile)

*******@*********.***

SENIOR TECHNICAL WRITER/EDITOR

SUMMARY

Ten plus years of technical writing and editing experience. Background

includes:

> Writing complex technical guides and online help for technical and

nontechnical audiences

> Performing structural, content, and copy editing on technical and

corporate documents

> Working with Quality Assurance organizations to test and evaluate

software

> Creating and processing controlled documents such as SOPs.

.

WORK EXPERIENCE

ALPHA PROFESSIONALS, INC Mar. 2010-present

Consultant, Senior Technical Writer/Editor

Write and edit technical documents, including SOPs and

Manufacturing Forms, for a major pharmaceutical company

client in Fremont, CA.

Processed documents per US and offshore regulatory

requirements using a WDK-based application (Documentum)

Complete controlled documents and process documents per US

and offshore regulatory requirements.

ASCENTIANT INTERNATIONAL, INC Aug. 2009- Feb.

Consultant, Senior Technical Writer/Editor 2010

Edited technical documents, including SOPS and other GMP

documents for a major pharmaceutical company client in

South San Francisco, CA.

Processed documents per US and offshore regulatory

requirements using a WDK-based application (NovaManage).

Create SOPs and GMP and other validation and regulatory

documents.

FRONTRANGE SOLUTIONS, INC Pleasanton, CA Nov. 2005 - Feb.

2009

Senior Technical Writer

Produced online and printed documentation sets for end

users, system administrators, and other operations groups

of enterprise and call-center software.

Created Installation, Maintenance and User procedural

guides and online help using single-sourcing methodology

and HTML tools.

Documented enterprise activities such as sales, marketing,

contacts and activities, forecasting, and literary

fulfillment.

Maintained information and communication with engineers

through WIKI devices.

Performed QA testing on beta and final versions to provide

feedback on GUI design.

SIEBEL SYSTEMS, INC Emeryville, CA May 2000 - July

2005

Senior Technical Editor/Writer

Wrote and edited all phases of new and existing technical

guides and online help for CRM software users. Audience

included system and database administrators, application

developers, and end users.

Performed all levels of edits, including structural,

content and copyediting on technical guides, online help,

and corporate communications.

Managed and tracked multiple writing and editing projects

using project management software.

AGAIN TECHNOLOGIES, San Mateo, CA June 1999-May

Technical Writer/Editor 2000

Functioned as the Documentation department for a

Financial/Compensation Pay Software start-up.

Developed online documentation and Web content for

Compensation software users. Audience included system

administrators and online users.

Wrote and edited marketing material and press releases and

announced new application versions.

SYSTEMS SUPPORT TECHNOLOGY, San Francisco, CA May 1999-July

1999

Consultant, Project Manager/Writer

Managed four remote writers and contributed research,

content and final editing to Disaster Recovery printed

documentation for retail tenants of Sony Metreon Center in

San Francisco, CA.

INTERIM TECHNOLOGY GROUP, San Francisco, CA Nov. 1998-April

1999

Consultant, Sr. Technical Writer

Wrote and edited procedural documentation for nontechnical

end users. Experience included documenting Oracle-based

distribution and inventory system for Sony PlayStation

distribution center.

Analyzed documentation and training requirements based on

experience-level of documentation audience.

COMPUTER SKILLS

Adobe Acrobat Microsoft Sharepoint

DocLink Microsoft SQL

Documentum NovaManage/NovaWeb

FrameMaker Perforce

GoldMine RoboCapture

HEAT RoboHelp

Microsoft Flash Siebel CRM Products

Microsoft Excel SnagIt

Microsoft Outlook Visio

Microsoft Project WebWorks

Microsoft Word 2007

EDUCATION/TRAINING

B.S. Journalism, Boston University

HTML Basics

Siebel Business Essentials

FrontRange Solutions HEAT Products

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