Sales Insurance
Resume:
Shaundra Ray
Houston, TX 77082
**********@*****.***
PROFESSIONAL EXPERIENCE
February 2007- June 2009
Travelers Insurance
Licensed Claims Professional - Workers' Compensation
Perform telephonic case management of assigned Workers' Compensation claims
for our multimillion dollar National and Middle Market policyholders
Collect relevant information to assist in the investigation and evaluation
of each claim to ensure limited financial exposure for both Travelers and
the policyholder
Estimate and establish appropriate indemnity and medical reserves to
reflect a claim's overall potential exposure
Aggressively pursue claim to resolution by maximizing internal and external
resources to ensure appropriate financial exposure
Selected by management to give detailed presentations to new and existing
policyholder to aid in retention and attract new business for Travelers
2005- 2007
Voluptuous Vitality LLC
Founder
Developed and administered the operational and marketing budget
Maintained Profit & Loss responsibility
Created and maintained spreadsheets for inventory and forecasting analysis.
Conducted market research to determine supply and demand for each item for
sale.
Created short- and long-term marketing and advertising strategies to
increase daily, weekly and monthly sales.
2001-2005
GMAC Financial Services
Portfolio Analyst I - 2001-2002, Portfolio Analyst II - 2002-2005
Managed progressively more difficult portfolios of severely delinquent
retail and lease accounts.
Analyzed customers' credit reports and financial information to decide the
appropriate course of action
Developed strong negotiating and skip tracing skills
Reviewed, recommended and issued accounts for repossession and/or possible
legal action keeping in mind the financial exposure and loss for GMAC.
EDUCATION
B.A., Economics, cum laude, University of North Texas, 2001
CERTIFICATIONS
Texas All-Lines Insurance Claims Adjuster License 2007 -2011
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