Project Manager Management
Resume:
MEDRIC (MICK) C. MERCIER
Warrenville, IL 60555
630-***-**** (H) ** 630-***-**** (M)
****.*******@*******.***
Seasoned and Proven Information Systems and Technology Project Manager
Sr. Project Manager with proven success in the deployment of technology,
custom software development and package installations, with the ability to
deliver on time and on budget and the ability to direct multiple project
teams simultaneously in the transportation, financial services, medical
services, consulting, manufacturing, material distribution, aerospace and
defense, office products, commercial films and insurance industries. With
a strong technical and IT background providing effective communications
with both business and technical project personnel and stakeholders.
Seasoned relationship manager, capable of taking on technically complex
projects, or turnaround efforts.
MANAGERIAL QUALIFICATIONS
ERP Projects LAN /WAN Mgmt. SLA Management IT Strategy Six Sigma
IT Management Web Site / Service DR / BCP eCommerce
Content Mgt. Management Strategy
Communications Program / Vendor Change Teambuilding
Mgmt. Project Mgmt. Management Management
Data Center Application Data Center Parallel Resource
Consolidation Management Operations Development Planning
SYSTEMS QUALIFICATIONS
Order to MOVEX10/11/M3 Sarbanes Oxley Help Desk Data Warehouse
Shipments
Supply Chain / Oracle iStore JD Edwards One Call Center Release
CRM / ATG World Management
Accounting to SAP / Oracle Lawson Financials/ EDI / Custom
Finance / BPCS Hyperion WebMethods Development
TECHNICAL QUALIFICATIONS
Process Disaster Configuration HP / RS6000 / PBX
Improvements Recovery Mgmt. AS400 integration
LINUX/UNIX/AIX/SQL Business Voice & Data Version Control Package
Continuity Comm. Tools Releases
PROFESSIONAL EXPERIENCE
ACCO BRANDS CORPORATION, Lincolnshire, IL 2005 - 2009
$2 Billion publicly traded global largest supplier of office products
created as part of a Fortune Brands, Inc. spin off.
Senior Director, Information Technology
Responsibilities included management of a global Information Technology
organization with a budget of $9M.
. Assumed responsibilities as head of Information Technology for General
Binding Corporation (GBC) after the merger and the departure of the
CIO and entire management team to stabilize the GBC Information
Technology infrastructure and application environments after the
merger in preparation for migrating the GBC businesses to the
corporate Oracle platform.
. Successfully developed and implemented a three-year post merger plan
to integrate the two IT departments by reducing redundancy and saving
$6m.
. Project Manager on the 2nd Oracle ERP Project ($14M) to migrate the
GBC businesses to our corporate Oracle platform. Project was
completed on time and on budget.
ACCO BRANDS, INC. / FORTUNE BRANDS, INC., 2004 - 2005
Lincolnshire, IL
Subsidiary of Fortune Brands Inc. a Fortune 350 leading consumer products
company.
Director, Application Development
Responsibilities included the management of a development organization with
a budget of $6M.
. Project Manager on the 1st Oracle ERP Project ($13M) to provide a
common applications platform to support the business prior to the
merger of GBC. Project completed on time and on budget.
. Built out infrastructure at corporate data center and remote sites to
support the Oracle ERP implementation.
. Directed IT transition team to work on pre-merger, merger and post-
merger activities.
CNA Insurance, Chicago, IL.
2002 - 2004
The country's fourth largest commercial insurance writer with annual
revenues of $12B.
Director, Software Configuration Management & Tools
Responsibilities included build out and management of newly created Center
of Excellence (COE) to ensure integrity of source code across entire
development life cycle.
. Built out function and staffed up new COE to centralize source code
repository using PVCS VM (Client/WEB) and Endevor (Mainframe).
Medric (Mick) C. Mercier, Page Two
. Developed standard repeatable processes to support deployment of code
throughout various phases of the
development life cycle.
. Built out function and staffed up to support migration of all Web
content to Interwoven content management tool.
. Managed Release Calendar Approval Team. Created and obtained business
approval for first three calendars.
. Built out function and staffed up to provide version control and
deployment of portal code using the Vignette portal tool.
. Developed integrated desktop environments for ease of use, training
and deployment.
. Developed strategy, implementation plan and documentation for the WASD
4.0 to 5.0 migrations.
THE SYSTEMS HOUSE, INC. / US OFFICE PRODUCTS, Des
Plaines, IL 2000 - 2002
Former subsidiary (Corporate IT) of US Office Products (USOP) / Corporate
Express, one of North America's leading providers of office supplies.
Annual sales of $2.5B.
Director, Technical Services & Operations
Responsibilities included management of newly constructed $5M corporate
data center with a $15M budget.
. Created Change Management Committee to QA all changes to
infrastructure and application environment before going into
production. Achieved service levels of 99.8% for the data center
operation, formerly at 60%.
. Developed daily performance metrics for reporting to management the
state of the operational environment.
. Implemented stability, recoverability, continuous process improvements
and performance improvements to meet SLAs.
. Completed consolidation of 10 regional processing centers running IBM
RS6000s to provide centralized sharing of common files so regional and
global analysis would be possible by implementing data warehousing and
decision support strategies.
. Supported hosting and office products business consisting of 102
servers running applications, databases, eCommerce, and email and
supporting infrastructure.
. Installed / supported Local Area Networks (LANs) & Wide Area Networks
(WANs) in 200+ domestic locations to provide connectivity to corporate
applications and databases for email and desktop office automation.
. Managed teams of system administrators supporting HP, IBM and SUN UNIX
operating systems running on small to large-scale UNIX servers and a
1.7 terabyte EMC symmetric storage unit.
. Reorganized department to realign roles and responsibilities to
provide world-class support services that met or exceeded established
service levels and promoted career development.
. Developed an outage notification system to alert field IT and business
operations of an initial outage and gave periodic status.
. Developed a data storage, restoration and server imaging strategy for
new hosting business.
. Implementation of Virtual Private Network (VPN) client software
followed by VPN hardware tunneling to create a more secure access for
our customers, who use the internet instead of a frame relay or a
point-to-point circuit for accessing their hosted domains.
. Deployment of Systems Management Server (SMS) to promote the
distribution of software updates and track assets to help reconcile
hardware and software purchases.
. Installed Raptor Firewall running on SUN UNIX to enforce security and
deal with inappropriate network traffic.
. Developed a data center disaster recovery strategy and selected a
vendor.
COMMERCIAL AVIATION SERVICES (CAS) / BOMBARDIER INC.,
Chicago, IL 1998 - 2000
A startup subsidiary of Bombardier Services Corp., CAS provides materials
management, engineering services, maintenance services and information
technology to regional aircraft operators.
Director, Information Technology
Responsibilities included management of Information Systems and Technology
Group with a $3.5M budget.
. Conducted customer site audits to determine scope of interfaces
required to integrate business systems and infrastructures between
both companies.
Created a technology infrastructure at four facilities to support
office automation and link the enterprise together.
. Managed several major business process improvements using Six Sigma
black belt agents to reduce aircraft inspection and repair cycle time,
putting the aircraft back in service sooner to meet customer's
expectations, reduce costs and increase competitive advantage.
. Established service level agreements with customers/users and set in
place performance metrics to drive quality improvements within the IT
Department.
. Project Manager on integration of SAP into new startup business to
better manage supply chain and customer-owned assets.
. Developed corporate PBX strategy to standardize on one vendor's
equipment to realize cost savings connected with quantity discounts
and subsequently installed PBX's.
Medric (Mick) C. Mercier, Page Three
. Evaluated, selected and customized Maintenance Repair and Overhaul
System (MRO) to bolt onto SAP to
support the technical and regulatory functions of aircraft
maintenance.
. Evaluated and selected a Bar Code System for managing the warehouses
and capturing labor data.
AAR CORP., Wood Dale, IL
1987 - 1998
Global supplier of parts and services to the aviation industry. Annual
sales of $682M.
Director, Technology and Planning (1996 - 1998)
Ensured that Information Systems met overall business requirements by
aligning Information Systems (IS) strategic plans with those of the
businesses and providing project management expertise to implement
objectives with an $8M budget.
. Evaluated and selected a new UNIX vendor and platform to standardize
on "best of breed" and realize cost savings connected with quantity
discounts.
. Managed 6-month project at the Amsterdam European Data Center to move
application environment from a proprietary to an open systems
(UNIX/Oracle) environment and consolidated processing back to
corporate headquarters (US), reducing the data center cost burden for
European subsidiaries.
. Developed corporate disaster recovery strategy and selected vendor to
backup corporate data center supporting 1100 worldwide users in 26
locations.
. Managed conversion of Inventory Management and Order Processing System
(IMOPS) from COBOL to Oracle Forms and "C". This moved the
corporation to a common application development platform; allowing for
re-engineering of the businesses using Oracle's case tools.
. Evaluated and selected a Document Imaging System to provide a
permanent record of part salability information and improve the
accuracy and efficiency of Quality Control Department.
Director, Development (1995 - 1996)
Managed development staff to stabilize application environment after
completion of domestic UNIX migrations.
. Part of a team that created application development methodologies and
standards after moving the development organization from a proprietary
mainframe environment to UNIX open systems environment.
. Provided users with data warehouse repository utilizing browser and
query tools. This data warehouse environment with end-user layers
strategically positioned the corporation for later entry into
eCommerce and eliminated user queries and other reporting from
competing with transaction processing for server resources.
Director, Technical Services (1991 - 1995)
Management of 24x7 mission critical data center, with support services
consisting of programming, help desk, computer operations, LAN/WAN
administration, database administration, and data entry.
. Managed 2-year, $3.5M project to move application environment from a
proprietary to an open systems (UNIX) environment, strategically
positioning AAR with software package solutions using Oracle's suite
of products.
. Managed the installation of 7 international LAN's at customer sites to
support the overseas consignment inventory business.
. Evaluated and selected Frame Relay Network provider for domestic and
international traffic linking all facilities to corporate data center
to provide a more reliable and cost effective networking solution for
all locations.
. Implemented Lawson Financial applications with consolidations and
reporting through Hyperion, which provided faster and more
comprehensive financial reporting.
Manager, Management Information Systems (1988 - 1991)
Responsible for preparing the corporate data center to take on a more
centralized role in processing information and major application
improvements.
. Managed 2 major mainframe upgrades to handle increased transaction
volumes and expanded application functionality.
. Evaluation and installation of data communications network to link
eighteen domestic and eight international sites to the Corporate Data
Center.
. Consolidated all corporate voice traffic onto AT&T's SDN Network,
saving the corporation $150,000 per year.
. Consolidated 4 remote data centers into corporate headquarters,
providing better service to customers / users by leveraging corporate
resources and reducing the data center cost burden for remote
subsidiaries.
Manager, Programming (1987 - 1988)
. Reorganized Computer Operations, Programming, and Technical Services
Departments and stabilized operations of the corporate data center.
ACADEMIC BACKGROUND: DeVry University, DePaul University, South Suburban
College
CERTIFICATIONS: I have completed my PMP exam course, expect certificate in
September, 2010.
Contact this candidate